Abraham Ilori Email & Phone Number

Rochester, Gb

Gillingham Business Park, England, United Kingdom

• Dealing effectively with potentially complex, sensitive or confidential enquiries from patients, staff and the public, demonstrating excellent communication and customer care• Responding appropriately to enquiries from other services and service-users, and providing non-clinical advice and information to patients, care providers, relatives or staff either face-to-face, over the telephone or by email• Produce performance monitoring reports as required - three times daily report emailed… Show more • Dealing effectively with potentially complex, sensitive or confidential enquiries from patients, staff and the public, demonstrating excellent communication and customer care• Responding appropriately to enquiries from other services and service-users, and providing non-clinical advice and information to patients, care providers, relatives or staff either face-to-face, over the telephone or by email• Produce performance monitoring reports as required - three times daily report emailed to MCH executive team, relevant clinical leads, Medway Foundation Trust, Medway Council and similarly update on Shrewd app• Prepare reports and letters in relation to patient care• Being the single point of access for referrals to support with discharge of patients from acute trusts and for referrals for community-based Urgent Response patients• Planning, organizing and prioritizing a range of tasks and activities to make best use of resources in a timely fashion, ensuring deadlines are adhered to• Work independently, ensuring that organizational policies and procedures are adhered to and implemented• Making judgements involving facts/situations sometimes requiring analysis of information• Prioritizing workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner• Daily workforce planning and administration of care assistants • Patient discharge coordination Show less

Rochester, England, United Kingdom

• Preparing orders for shipment and processing orders for returns• Analyzing the number of incoming inventory in a container and intuitively sorting them to the right area for loading into trucks• Using technology like scanners, computers, and handheld printers to analyze the details of a package/container and taking informed decision to ensure customer order does not get lost in transit• Processing VAS (Value Added Services) as needed• Manually wrapping pallets with… Show more • Preparing orders for shipment and processing orders for returns• Analyzing the number of incoming inventory in a container and intuitively sorting them to the right area for loading into trucks• Using technology like scanners, computers, and handheld printers to analyze the details of a package/container and taking informed decision to ensure customer order does not get lost in transit• Processing VAS (Value Added Services) as needed• Manually wrapping pallets with shrink-wraps and using a pallet jack• Sorting, scanning, and stacking packages on pallets Show less

Lagos, Nigeria

• Analyzing data and providing monthly actionable strategic information to inform improved business decision making.• Liaising with key stakeholders to create storytelling, using interactive dashboards for visualization to drive actionable intelligence.• Analyzing & interpreting complex data products from various sources internal and external to develop solutions to meet business needs.• Conducting data cleansing and the reconciliation of independent data sources to establish… Show more • Analyzing data and providing monthly actionable strategic information to inform improved business decision making.• Liaising with key stakeholders to create storytelling, using interactive dashboards for visualization to drive actionable intelligence.• Analyzing & interpreting complex data products from various sources internal and external to develop solutions to meet business needs.• Conducting data cleansing and the reconciliation of independent data sources to establish validated and verifiable data. • Participating in User Acceptance Testing (UAT) by identifying potential bottlenecks and providing valuable feedback to the product development team on areas of product improvement. • Providing high value Workforce information reporting such as staffing levels, annual leave, training reports etc to the Head of Department.• Delivering reports and presentations containing accurate, innovative, data-driven insight and evidence-based recommendations.• Managing stakeholder expectations, by communicating progress to management, colleagues and clients in a clear and timely manner. • Coordination of subordinates and prompt assignment of tasks to ensure accurate and timely processing of all transactions sent in for processing by branches.• Assisting processors to resolve various challenges encountered on the job.• Prompt escalation of system issues to relevant IT units. • Ensure Service Level Agreement (SLA) is met and transactions are processed within the agreed Turn-Around-Time (TAT)• Confirmation and Authorization of payments on the bespoke payment platform Show less

Lagos, Nigeria

• Build relationships with customers, demonstrating a clear understanding of their needs. Going the extra mile to provide resolutions and mitigate complaints. • Action customer requests. For instance - taking payments, change of customer details, change Standing Order details, processing remittances such as Western Union, MoneyGram etc• Payment reconciliation, investigating missing transfers and Direct Debits.• Proactively spotting patterns in the frustrations or hopes of our… Show more • Build relationships with customers, demonstrating a clear understanding of their needs. Going the extra mile to provide resolutions and mitigate complaints. • Action customer requests. For instance - taking payments, change of customer details, change Standing Order details, processing remittances such as Western Union, MoneyGram etc• Payment reconciliation, investigating missing transfers and Direct Debits.• Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier.• Analyzing customer payment schedule and data files using Excel tools to identify variances and discrepancies• Proactive participation in all team’s duties, coming up with proposals for process improvements and finding streamlined ways of working faster and smarter. Show less

Abuja

• Answer inbound calls (in English, Yoruba and Hausa languages) from potential and existing customers via telephone• Provide customers with information on products, services and processes• Resolve any customer queries and update systems and accounts accordingly using bespoke CRM software

Lagos

• Understudied Field Engineers at their various Server Installation & Maintenance Site• Carried various office administrative tasks such as producing reports, developing slides shows etc

Master Of Information Technology, Computer Science, Pass

Bachelor Of Technology (B.Tech.), Electronic & Electrical Engineering, Second Class Hons.