Nicole Berkey Email & Phone Number

Bend, Oregon, United States

Bend, Oregon, United States

Portland, Oregon Area

Provided leadership in assuring successful project implementation and completionCreated training plans and schedules for new employees that aligned with project protocol to ensure study goals Participated in project design and development of survey research instruments to ensure validity and reliability of data collected Developed study participant recruitment strategies for local and clinical trials to meet sample size goals for various studiesProvided crisis management and coordination of services for patients in and seeking substance use treatmentProvided guidance to CODA departments regarding research including: survey development, data collection, analyses, summaries, and presentations to measure business success and outcomes

Portland, Oregon Area

Serve as point of contact for general human resources inquiries and if necessary, pass off to HR manager. Provide and improve Full-Cycle Recruitment processManage learning management system to ensure all employees have successfully completed e-learning coursesDevelop, identify, and create new e-learning coursesEnsure HRIS is maintained with current employee informationIdentify and promote employee recognition programsAssist with new employee benefits enrollment Contribute to and write for internal employee blog through WordPress

Portland, Oregon Area

Provide support to hiring managers to develop passive and active recruiting through LinkedInPromote employee retention through interviewsManage careers page through WordpressTrack annual employee performance reviewsAssist with prescreening, background, reference checks, and exit interviewsAssist with planning and implementing employee trainingAssist with benefits administration

Portland, Or

While my time as an HR Assistant was short, I learned and managed many aspects of the HR department. I managed LinkedIn passive and active candidate recruiting and prescreened top candidates. I assisted the HR manager with benefits administration as well as employee outreach to help all employees understand and utilize their employee benefits. I also tracked and audited annual performance reviews.

Lake Oswego, Or

While my primary focus in my role as a Development Specialist was coaching and developing new and tenured CSR's through call monitoring, I was also tasked with organizing and providing the new employee training classes for call center staff and provided training to call center staff on new technology and applications used for call receiving and dispatching. In addition to the training classes that I provided I was also put on a team with 3 supervisors to create new forms and guidelines for call monitoring that created a 2 way dialogue between our Customer Service Representatives and those providing feedback.

Lake Oswego, Or

As a CSR in the AAA Oregon/Idaho call center my primary role was assisting Members with their Emergency Roadside needs. This also included counseling our members on AAA guidelines and policies and doing my best to remedy truly sticky situations. I was also skilled in dispatching calls when necessary and eventually helped the dispatch team when there was a high call volume. After a few short months I was tasked with mentoring new employees and graduated into providing classroom training segments to multiple new employee classes.

Master Of Science - Ms, Educational Leadership And Policy

Bachelor Of Science (B.S.), Industrial And Organizational Psychology