Abraham Paul Email & Phone Number

Greater Toronto Area, Canada

• Engaged in interactions daily to Identify and subsequently advise clients on needs-based financial planning approach including cash management, credit, investment, and wealth management.• Collaborate with team members from different departments and lines of businesses to ensure quality and efficiency of service.• Educated and guided clients regarding the use of industry-leading technology platforms such as Online Banking, Mobile Banking, and Automated Phone Banking.• Facilitated change through active engagement in multiple pilot programs to increase efficiency• Fostered excellent client satisfaction through exceeding key performance indicators that are industry standards such as Net Promoter scores, Integrated Voice Recognition Surveys and Quality Evaluation Form assessments • Mentored multiple classes of new hires through the Peer Mentor program to accommodate their training and development.

• Facilitated the launch of CIBC's sister company after re-branding through promoting and educating the clients about the new brand• Supported Simplii financial clients through the transition by helping set up accounts and receive new debit cards• Educated clients through the usage of modern Online, Mobile and Telephone banking platforms

Toronto, Canada Area

•Achieved personal and common sales/service level targets•Welcomed the Boutique clientele and identified their needs.•Ensured that the Boutique was clean (well-ordered, correct equipment, properly presented).•Contributed to the management of inventories, stocks and cash•Participated in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager• Advised and Registered new Boutique customers, opened their account, and taught about the Boutique and Club services•Initiated Club members to the art of coffee tasting and helped develop their curiosity about our full range of products.•Actively managed the database on a daily basis and updated customer records.•Carried out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.•Responsible for Visual Display (Filled the display cubicles with capsules, cleaning machines and accessories on a daily basis)

4576 Yonge St #412, North York, On M2N 6N4

•Listening to various recordings of Hearings and Insurance Claim calls•Performed Legal and insurance transcription•Clerical duties (filing, sorting etc)

250 The East Mall, Toronto, On M9B 3Y8

•Worked as a cashier -Receiving payment by cash, debit/credit cards, and vouchers/coupons-Management of Workspace and POS systems to ensure quality service•Worked at Self-checkout-Assisted Customers in using the self-checkout machines-Helped with payments and providing information to better the experience of the customer•Worked in returns/customer service-Resolved customer issues related to their purchases-Issued returns and/or replacements for products that were defective

Graduate Certificate, Christian Studies With Specialization In Pastoral Ministry And Church Leadership

Bachelor'S Degree, Bachelors Of Commerce - International Business With Honors, 80.4

Business degree with experience in finance, marketing, operational management and logistics. I am a dedicated and highly motivated.