Brian A. Email & Phone Number

Los Angeles, California, US

Los Angeles, California, US

Los Angeles, California, US

• Promoted to the Supplier Management role to lead Continuous Improvement initiatives and manage third party Suppliers responsible for servicing a portion of the Toyota Financial Services portfolio.Contributions include:
• Drove in collaboration the launch and transition of the portfolio from internal servicing to a third party Supplier, contributing to savings
• Developed litigation and bankruptcy strategies, ensuring adherence to Service Levels, resulting in averted litigation expenses
• Spearheaded the development of Production Reports, Dashboards, Audits, and Standard Operating Procedures to limit risk; streamlining processes in conjunction with the Suppliers** Recipient of TFS GEM Awards - 2017.

• Transitioned to the role to implement and integrate Six Sigma methodology. Established and executed process improvement initiatives to ensure optimal performance and lead a multi-functional department. Contributions.
• Directed a Lean Six Sigma project that automated the Property Tax collection letter process resulting in the reduction of work hours
• Drove a Lean initiative to limit risk and consolidate multiple payment processing locations for property tax payments to one centralized location, resulting in Annual Cost Savings
• Led Property Tax initiatives and streamlined processes to achieve surpass the annual deposits goal and reduced staffing costs
• Streamlined Corporate Customer Service processes, including the development of an Executive level Dashboard and Performance Metrics** Recipient of the TFS Global Kaizen (Six Sigma) Award at the Annual TFS Global Kaizen.

• Hired to maximize efficiency and productivity in the daily performance of 40 analysts in the Bankruptcy department. Contributions include:
• Executed and led a Six Sigma initiative for vehicles at auction that reduced the average number of days a vehicle is at auction
• Led the vendor management role servicing reaffirmation agreements that provided an improvement in reaffirmation agreements year over year
• Collaborated on the re-organization of the department by creating and implementing a single streamlined bankruptcy analyst platform, which reduced staffing costs
• Implemented new monthly Performance Metrics and Audit Procedures to maximize productivity and minimize loss exposure, achieving a legal expense reduction** TFS Innovations Fair Finalist - Recognized for a Six Sigma.

Norwalk, CT, US

• Built and managed the operations of Loss Mitigation, Skip Trace, and Collections for the company's RV/Marine portfolio. Led the performance improvement of teams for a 45-person contact center.Contributions include:
• Reduced operating costs by spearheading the collection payment systems conversion project that merged two collection systems into one standard platform
• Led the implementation of loss mitigation tools that were instrumental in decreasing Loss Severity** Recipient of GE Sales Finance Success Awards - 2010; 2009; 2008; 2007

Norwalk, CT, US

Norwalk, CT, US

Education record

Bs, International Business

International Business And Economics