Abraham Tinoco Email & Phone Number

Round Lake, Il, Us

Round Lake, Il, Us

Orlando, Florida, Us

Elk Grove Village, Illinois, Us

Deerfield, Illinois, Us

Performs user refreshes by tracking and managing end lease dates. Facilitates onboarding and offboarding processes for New Hires and Departed WorkersConfigures and organizes workstations for optimal productivity. Ensures efficient asset management by handling warranties, repairs, leases, and legal holdsProvided comprehensive support to remote usersDiagnosed and resolved hardware and software issues for laptops and PCs. Conducted troubleshooting and problem-solving for Windows operating systemsSet up and configured mobile devices using MobileIron/IntuneExecutes in-house imaging processes for system deploymentsActively participates as a member of the final resolver group, utilizing expertise and collaborative problem-solving skills to effectively resolve end user issuesManages and addresses incoming escalations as the primary point of contact, effectively resolving end user issues

Vernon Hills, Il, Us

Successfully found resolutions to 70+ tickets per month within agreed SLAs through ServiceNow.Processed over 15+ New Hires a month including handling accounts, WFH hardware, and first-day support.Imaged 30+ machines a day alone for internal company use.Provided Tier II IT support (Windows, macOS, printer) for company desktop hardware and software.

Libertyville, Illinois, Us

Built 4-5 blade/rack servers a day using pre-written instructions.Ordered and organized all parts from warehouse using in-house systems.Followed documentation for all system builds based on hardware.Performed simple server assemblies and complex server hardware installations.Full Quality-Control procedures followed on every built machine to ensure accurate deployments for clients.Kept accurate and legible production records.Adhered to safety guidelines at all times. (ESD, safety goggles, gloves, etc.)

Chicago, Illinois, Us

Imaged 7,000 small-form factor PCs for Caesars Palaces’ IT Refresh Project, Spring 2018.Worked for +5 months with a team of 4 to ensure accurate imaging of medical P.O.S. units for Walgreens’ Pharmacy section in-stores, 2019-2020.Supplied Walgreens’ high demand quickly and efficiently for COVID-19 requests (600 units) and rioting/looting victim stores (200 units) in ~3 weeks, Spring 2020.