I am a Telecommunications Engineer with a solid foundation in mobile networks, gained through my academic journey at Rafael Urdaneta University and practical experience at Digitel C.A. My role there involved network monitoring, management, and optimization using tools such as HUAWEI IMASTER MAE, HUAWEI IMASTER NCE, and ERICSSON NM. I also contributed to ensuring a high-quality network experience for users through performance monitoring and access equipment management.My recent experience as an IT Helpdesk Level 1 at IT Delaware has further honed my problem-solving and customer service skills. I successfully streamlined support processes by implementing CloudRadial, resulting in a significant reduction in ticket resolution times. Additionally, I efficiently onboarded 80+ new users while maintaining compliance standards. My ability to proactively identify and resolve IT issues using tools like Syncro and CloudRadial has proven invaluable.I am a dedicated professional with a strong drive for continuous learning and a keen interest in emerging technologies like Artificial Intelligence. I am also passionate about sharing knowledge and currently teach English privately.I am eager to connect with professionals in the telecommunications industry and explore new opportunities. Feel free to reach out!