Abraham Velásquez Email & Phone Number

Venezuela

Caracas, Venezuela

In the process of training in the program offered by una Huella en TI.

Delaware, Usa

Streamlined customer support: Implemented CloudRadial, a customer management platform, resulting in a 35% reduction in ticket resolution time and ongoing improvements as more customers are onboarded Efficiently managed user onboarding: Utilized Syncro and Office 365 to onboard approximately 80 new users, ensuring compliance with both company and client policies. Proactive IT Problem Resolution: Effectively monitored and resolved approximately 150 tickets using Syncro and CloudRadial, minimizing downtime and ensuring a consistent user experience.

Venezuela

In my role as an English teacher, I contributed to the development of my students' English language skills, enabling them to achieve a high level of proficiency in the language and enhance their academic and professional opportunities.

Maracaibo, Estado Zulia, Venezuela

Network Management and Performance Optimization: Enhanced network performance by 5% across 300 nodes in the region through effective utilization of Huawei iMaster MAE, Huawei iMaster NCE, and EricssonNM software Contribution to Network Reliability and Stability: Proactively identified and resolved network issues, minimizing downtime and addressing 85 system alarms. Support for Network Expansion and Upgrades: Successfully executed 2 network migrations, expanding Digitel's network coverage and capabilities.