• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.• Completing Preventative Maintenance.• Make recommendations to customers on spare parts stoke and critical spare list as well as selling of spare parts during customers visits.• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Maintaining tools and test equipment properly and ensuring they are calibrated.• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Hearing aids prescription.• Computerized hearing aids fitting & fine tuning.• Training customer to use equipment safely.• Describe company products & offers for the customer.• Guide the customers for the new products.• Help customers with the appropriate products choice.• Represent the company when requested at professional meetings or industry functions. • Used principles of biomedical engineering to make recommendations suitable for further analyses.• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.