Ahshantè B. Email & Phone Number

Washington, Dc, Us

United States

United States

Maryland, United States

■ In this role, I coached and mentored 3 sales consultants. Our main team goal was to maximize the apartment occupancy for a community of 985 apartments all while conforming to established rent structures, ROSS Management leasing procedures and Fair Housing guidelines.

Washington D.C. Metro Area

■ Engaged with vendors, prospects, and residents to ensure a successful turnover process and produce an apartment that is ready for occupancy in a timely fashion to maximize company assets for 3 District of Columbia rent control properties totaling 285 units■ Coded invoices to proper accounts and complete Refund/ Forfeit/Transfer (RFT) forms, lease violations memos, and late rent notices■ Scheduled contractors and company-authorized vendors to prepare vacant apartments for move in and monitor the turnover process from start to finish■ Ensured accuracy of resident ledgers including account balances, rent payments, concessions, and issuing charges■ Provided excellent customer service to current and prospective residents to ensure happy residents and maintain the highest customer service ratings

Washington D.C. Metro Area

■ Identified and engaged with clients to maximize occupancy rates for a 345-unit, Class A community. Executed lease renewals, followed up on maintenance ticket completion, and focused on resident retention.■ In this role, I prepared lease renewals, notice to vacate acknowledgement letters, lease paperwork, and related addenda with accuracy. On a daily basis, I inspected tour routes, vacant apartments, common areas, and building exteriors and report any necessary service needs and remove anything unsightly. ■ Lastly, I managed the sales process from start to finish by ensuring completed lease applications, application verification, and notified prospective residents of results.

College Park, Md

■ Identified and engaged with prospective clients to maximize occupancy rates for a 986-unit apartment community. On a daily basis I continuously, qualified and managed leads, scheduled appointments, and conducted onsite tours to drive lease application volume.■ Through aggressive pursuit of my sales targets, I earned the 2017 Sales Person of the Year award for acquiring 115 new clients and producing $2.05M+ in new business revenue. Furthermore, I have achieved 110% of my appointment rate goal and 116%+ of my close rate goal to date by delivering engaging elevator pitches and onsite sales presentations. Another one of my claims to fame included the execution of 33 move-ins in 31 days – the highest total in the past two years and nearly 40% of our four-member Leasing Consultant team’s combined production.■ To perpetuate our forward momentum, I proactively performed extensive market research and analyses of competitors’ marketing and advertising campaigns to devise effective promotions and optimize rental prices, and frequently engage in community outreach to boost brand reputation and awareness.

Washington D.C. Metro Area

■ During my first position with ROSS, I was highly effective at maximizing client satisfaction and retention by rapidly resolving issues and consistently providing exceptional service to the residents of a 275-unit apartment community. I also performed client reception, managed a multiline phone system, posted community announcements, and supported the planning and management of community events in collaboration with the senior leadership team.■ What were perhaps my most impactful contributions involved Increased customer satisfaction, retention, and online reputation through proactive resident outreach and problem resolution (e.g., pending maintenance issues), and train two new Concierges before I stepped into the Leasing Consultant role.

Francis L. Cardozo Education Campus 6Th - 12Th

■ In this role at this education nonprofit organization, I directed the efforts of a 14-member volunteer AmeriCorps team tasked with providing whole-school, small group support, and one-on-one interventions for 150+ at-risk students.■ My conceptualization and implementation of an incentive program that rewarded punctuality and extra credit work resulting in an increase in school attendance from 75% to 80%. Additionally, I helped ensure the graduation of AmeriCorps volunteers by supporting the execution of tutoring strategies and improving individual goal attainment.■ To enhance the efficacy of our programs, I compiled student performance data, uncovered emerging trends, and formulated program improvement proposals to increase completion rates. My consistently high performance and comprehensive knowledge of internal processes led to being selected to serve as a LGBTQ liaison for the District of Columbia Public School System.

Unc-Chapel Hill

■ In this position at the University of North Carolina at Chapel Hill, I managed a database of over 400 first and second year medical student records. I frequently proofread, edited, and drafted various communication ( emails, flyers etc.) before finalization as well as assisted with mass mailing assignments. Furthermore, I performed clerical duties on a daily basis that consisted of: data entry, document filing, copying, scanning and faxing. ■ My biggest accomplishment in this role was being a vital part of a team, whose job was to ensure the medical students at this time had all of the necessary documents and information they needed to be successful on a daily basis.

Master'S Degree, Criminal Justice Studies

Activities and Societies: Society for Collegiate Leadership & Achievement Member (SCLA) National Society of Leadership and Success Member.

Bachelor Of Science - Bs, Public Safety Administration

Bachelor Of Arts (B.A.), Sociology And African And Afro-American Studies; Minor: Sexuality Studies

Activities and Societies: UNC Public Service Scholar