Ashley Branch Email & Phone Number

Houston, TX, US

Houston, Texas, United States

Responsible for complete, accurate and timely processing of all designated claims, reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming Sales Force cases and providing information as requested or properly authorized. Management of the accounts receivable (AR) including analysis of the aged AR.

Houston, Texas, United States

• Deliver exceptional customer service and positive patient experience while addressing high-volume queries. Coordinate multi-specialty and surgical physician claims using Epic system. ​Hold accountability of adjusting.
• Kept abreast of regulatory requirements and filed appeals to government and commercial payers.
• Leveraged comprehensive knowledge of medical terminology, ICD-10, CPT, and CMS guidelines to support coding department with managing coding denial Work Queues, ensuring timely filing.
• Commended by senior management for achieving 91% accuracy and 100% productivity standards.
• Ensured unhindered migration from Athena IDX and maximum accuracy of Epic system by training 80% of team.

Champaign, Illinois, United States

• Accomplished all significant challenges associated with the budget management of federal grant funds received for magnet program, valued at $9.6M. ​Managed wide range of functions, including orders, requisitions, and.
• Recognized as subject matter expert, contributing to the annual auditing of federal funds.
• Optimized integrity of record by completing monthly reconciliation reports.
• Maximized customer satisfaction level by proactively answering and resolving complex issues.
• Ensured efficient use of systems by developing procedure manual to meet organizational requirement.

Champaign, Illinois, United States

• Evaluated and coordinated denials from government insurance payers for claims. Administered billing functions, updated coverage, and oversaw special projects directly under management.
• Maximized customer satisfaction levels by resolving complex issues and refining service delivery standards.
• Built and maintained accurate record of data using data entry software.

Cypress, Texas, United States

• Streamlined end-to-end operations by identifying areas of improvement and implementing best practices. Conducted interviews and caregiver orientation in line with company policies.
• Established and maintained collaborative relations with clients and caregivers to improve service delivery.
• Ensured real-time access to relevant data by creating effective filling system for clients and caregivers.
• Communicated with clients over phones and emails to identify and meet requirements.
• Maintain all financial records, and maintain A/P and A/R using QuickBooks.

Houston, Texas, United States

• Contributed to the decision-making process by generating financial reports for senior management. Collected client information and recorded into database. Managed opening and closing of major accounts.
• Answered incoming calls, including responding to emails from major clients and corporations.

Certificate, Medical Insurance Coding Specialist/Coder

Associate'S Degree, Accounting