Abrar Raviv Email & Phone Number

Princeton, Nj

-Provide support, collect information, and/or provide guidance to school-based system customers;-Prepare correspondence and perform outreach to clients-Responsible for answering client phone and written inquiries-Responsible for following and using internal resources, established policies, processes and systems to resolve customer inquiries-Develop and demonstrate a strong understanding of state and federal policies as they impact and relate to special education and Medicaid in New Jersey, and can train others on these policies-Serve 200+ public school districts by providing real time support, training, and consultative services through face-to-face interactions, phone, and/or web based tools-Perform system testing on few features, configurations and reports-Serve as liaison between PCG development and consulting teams in the enhancement of PCG client systems, when appropriate-Support the design and production of client status reports, proposals and training materials-Identify and lead special assignments as needed

Rockaway, Nj

• Lab scale weighing, mixing, and compounding of chemicals to manufacture personal care products including hair, cosmetics, and body products• Assisted with lab safety, organization, and cleanup• Classified and systematized thousands of chemical compounds with Excel• Increased efficiency of workers and sales of company through organization system

• Setup, configured, and managed IT hardware, operating systems, and software• Managed users and groups with Windows Local and Domain Users and Groups• Configured Domain GPO to harden authentication and manage certificates• Hardened network perimeter (firewall, NAT, VPN configuration) using Cisco Network Security Appliance• Hardened mobile devices, network devices, and computer systems • Administered and maintained standard practices and policies for LAN/WAN environment

-Analyzed datasets from Kaggle to determine reason for high rates of diabetes in Native Americans-Used various data visualization techniques including statistical graphs, plots, and information graphics to report findings clearly and efficiently

New Brunswick, Nj

• Created website and designed mobile healthcare delivery system for the disabled and veterans• Researched and navigated through HIPAA compliance laws• Presented project to various investors• Organized and directed team meetings, led goal setting activities, and managed other team members

Sayreville, Nj

• Operated accounting software, QuickBooks• Managed, organized, and filed paperwork affairs • Solved complex user and customer inquiries in person and via telephone