Austin Brasier Email & Phone Number

Scottsdale, Arizona, United States

United States

Scottsdale, Arizona, United States

Mesa, Arizona, United States

• Calculate customer income potential on over 300 accounts per month.
• Exceed department expectations in identifying fraud or customer misrepresentation on income documents with 96% accuracy.
• Resolve internal customer questions, issues, and complaints.
• Identify monthly income calculation trends and set goals on improving productivity.

Mesa, Arizona

• Completed 700 calls a month.
• Maintained a portfolio of 300 accounts.
• Provided superior customer service, placing heavy importance on brand experience, customer engagement and satisfaction.
• Presented financing options for customers while working toward meeting monthly sales budget.
• Read and interpreted sales agreements, tax and title documents for sales of vehicles to customers.

Mesa, Arizona

• Managed an average of 80 pending title/ registration completion accounts per day and ensured follow-ups met customer service level expectations.
• Partnered with internal teams and third-party vendors to troubleshoot issues such as odometer discrepancies, powers of attorney, & VIN discrepancy’s.
• Delivered monthly reports to dealerships relating to pending registrations, title packets to be sent to DMV for registrations, & discussed DMV rejection trends to identify root cause.
• Orchestrated third party vendor annual reviews to discuss communication, areas of success & improvement, adequate staffing, and delivered feedback when needed from internal partners.
• Facilitated training on state specific title requirements, DMV laws and regulations, with dealerships in multiple states.
• Created and updated procedural manuals on state specific title and registration.

Houston, Texas

• Instrumental to the initiative to secure 7 million dollars in backlog of title and registration errors leading to national recognition.
• Accurately completed and processed customer’s trade-in & purchased vehicle title work in a timely manner.
• Verified accurate title VIN number, odometer reading, release of liens, free and clear title and that titles contained no alterations. Checked vehicle titles for accuracy and ensured titles were delivered to DMV in.
• Maintained a professional, calm manner while assisting difficult or disgruntled customers.
• Accurately tracked incoming titles on a daily basis.

Houston, Texas

Managed 200+ vehicles to ensure adherence to dealership presentation and safety standards.