David Abreu Email & Phone Number

Lisbon, Pt

Lisbon, Portugal

Freelance healthcare services in the areas of consulting, project management, customer technical support and general administration. Professional services have been provided but are not limited to Becton Dickinson - USA, National Health System - Portugal, Abiding Heart Education - Nepal, Encore Medical Education, LLC. Also conducted research in the Public Health field.

Lisbon Area, Portugal

iMM Lisboa is a leading Portuguese private non-profit research institute that offers a vibrant scientific environment, aiming to nurture innovative ideas in basic, clinical and translational biomedical research. Created in 2002, iMM Lisboa has established itself as a leading national and internationally competitive biomedical institute. Its strategy has been defined by promotion of excellence, leveraged by high-quality human resources, increasing expenditure in infrastructures and knowledge transfer to the society. Responsibilities during this fellowship included:- Direct management support of the following services: Project Management, Accounting, Human Resources and Legal.- Management of Information systems’ implementations - Monitoring projects’ progress against work plan and objectives- Evaluate, Develop and Manage business processes - Development of business controls and reporting across all iMM services - Preparation and submission of financial and management reports to the Board of Directors and external entities- Revise and update quality manuals for standard processes according to ISO-9001 certification - Focus in training and talent development- Direct coordination of two Horizon 2020 European Commission funded projects (3,5M€) to foster research excellence capabilities and outcomes in Portugal, with a focus in immunity and infection.- iMM representative for the Lisbon Living + consortium.

Baltimore, Maryland Area

Johns Hopkins Medicine International (JHI) provides personalized care for patients traveling to Johns Hopkins from outside the United States, and collaborates with affiliates across the world to improve health care globally by providing consulting and education services focused in quality and safety.I personally leveraged the expertise and experience of the Johns Hopkins faculty and staff, and its intellectual property to develop and manage short, medium and long-term collaborative relationships with private and public clients especially in Mexico, Brazil, Panama and Trinidad and Tobago. At JHI I: ‣ Developed reports, proposals and implementation activities to expand existing client relationships. Revenue responsibility surpassed 1.5MM annually at a 30% or higher margin.‣ Developed new programs/services to expand the portfolio of offerings such as Tele Education, Live Education and Brand Awareness programs. Actively participated in Marketing and Educational events.‣ Provided relationship management at senior/executive and board levels among clients, and faculty and senior leadership of components of individual projects. Also at the diplomatic level. ‣ Managed, implementated and grew the existing portfolio of clients in Mexico and Brazil. ‣ Reported and tracked individual projects profit and loss results as well as created budget calculations for new proposals. Ensured A/R within targets (60 days or less) for each project. Recovered outstanding assets accounting for over 1MM dollars.‣ Participated in strategic planning for business development opportunities in the region as and developed business projects in Brazil, Mexico, Uruguay, Guatemala and Trinidad and Tobago. ‣ Worked with and lead multi-disciplinary teams within the Johns Hopkins System. Two strategic projects co-lead in 2016 included increasing business growth across JHI projects and increasing patient services revenue, both part of the 2020 vision.

Washington D.C. Metro Area

Oversaw field customer technical support for the US eastern region that comprised a team of 83 Field Engineers and 5 Area Leaders with a $12MM budget. Top accomplishments: • Completed 20,000 service calls accounting for >110,000 hrs - a productivity change of 9% vs. 2009. • Implementation of all required modifications (CAPAs) for deployed instruments in collaboration with R&D, Manufacturing and Second Level Support in accordance to the Global Quality System. • Record high overall customer satisfaction of 98% (goal = 95%) with an increase of two points vs. 2009 addressing the top two dis-satisfiers – response time and call back time.• 5% reduction in spending Vs PY (including a 4% reduction in parts usage) while supporting the expanding business. Each field engineer supports >$2MM in revenue on average. • Sponsor of the 2011 outsourcing initiative for increased productivity to maximize field resources utilization and improve coverage. Selected as lead for Customer Satisfaction and Loyalty (Net Promoter Score) for worldwide CTS; second appointment due to achievements. • Effective inter-regional support to other J&J companies – North America, Latin America and Europe, providing successful functional support, project leadership and employee development.

Rochester, New York Area

Selected and appointed multi-disciplinary Core Team Lead of a worldwide impact project, involving the identification of 30+ initiatives and implementation of 15 solutions, resulting in 8% increased reliability and the eradication of over 80% of performance outliers in 6 months with a limited budget as the top two goals and successes. Project and top implemented initiatives continue in 2011 as the top OCD initiative to increase loyalty and the overall customer experience with the two newest products. Core Team included members from worldwide marketing, R&D, manufacturing, sales and technical support across four regions – North America, Europe, Latin America and Asia-Pacific.

Mexico City / Miami, Fl

Managed technical support across six J&J medical equipment business lines (OCD, ASP, EES, Biosense-Webster, Women's Health and DePuy) accounting for over 1,300 instruments in 8 countries; managed 50 Field Engineers through 5 sub-regional managers; added Depot repair capabilities for increased cost efficiencies and reduced customer turn-around times; reported to regional office in Miami, FL. Top accomplishments:• Developed an aligned organizational structure with dashboard and metrics reported on a monthly basis. Implemented standard service software for data recording and management. • Achieved first $1MM for CTS in Latin America in direct sales for service contracts in 2004. Enabled and implemented 24/7 support in most expanding markets funding long-term support for growth and increasing competitive capabilities. • Implemented a brand name and logo plus internet & intranet sites for increased visibility. Customer satisfaction survey created and achieved high ratings across the region set as initial baseline.• Implemented quality manuals for standard processes and achieved ISO-9001 certification in the largest center (Brazil); obtained originating company approval for local depot support in three others, minimizing cost and turn-around time. Follow up and closure of instrument related CAPAs.• Integrated business planning processes and developed a profit and loss statement across all sub-regions and business lines, the first in technical service history in Latin America. Developed projects and strategies for growth with the local teams, focused on training and talent development.

Mexico City Area, Mexico

Interim position until a new director was appointed. Exceeded sales plan every month with 118% of quota achieved in the period. Effective coordination of sales and support teams, along with local distributors and OEM in Rochester, NY to ensure support and availability of instruments & reagent. Close interaction with the top clients to ensure transition between leaders.

Mexico City Area, Mexico

Provided support to existing and growing medical device businesses in Mexico (diagnostics, sterilization, others), centrally controlled in Mexico City and then expanded to Guadalajara and Monterrey as strategic local markets. • Managed an outsourcing service contract for a seamless customer support experience while developing internal capabilities. Ensured the successful launch of the sterilization products division and the effective transition of the acquired diagnostics business from Kodak to J&J. • Provided extensive customer training to newly installed equipment to increase utilization and reduce downtime due to user induced errors.• Developed the area from 1 to 8 field engineers and implemented an internship program to develop future field engineers; created an incentive pay plan with zero turnover. First six engineers hired developed into other higher positions and remain as part of the J&J organization.• Implemented an instrument uptime guarantee policy of at least 98% as a competitive advantage, maintaining costs under control. Designed and sold the first service agreements for Mexico for the sterilization division, raising the franchise direct revenue generation.

Mexico City Area, Mexico

Reported to the medical director. Provided technical support within budget to the medical equipment base either by the local engineering team (6) or through the supervision of external services. Leading member of the technology replacement committee that fully renewed the OR’s and neonatal ICU with state of the art technology, improving the efficiency and quality of care of the hospital’s critical areas. Directly supported laparoscopic procedures. Extensive staff training on medical instrumentation use.

Mexico City Area, Mexico

Performed preventive and corrective maintenance of the hospital’s medical equipment with focus in the OR and ICU, as well as staff training for proper use and care.

Mexico City Area, Mexico

Intern at the Biomedical Engineering Department. Performed equipment repair activities and learned contract management for vendor support, focused on imaging and radiotherapy.

Understading The World In The Xxi Century, Liberal Arts And Sciences, General Studies And Humanities

The world has undergone profound reconfigurations, which leave Humanity in arms with complex challenges. We must understand them in their.

Doctor Of Philosophy - Phd, Human Ecology

Study of the relationship between humans and their natural, social, and built environments, 17/20. Thesis research: Migrations, Ecosystem.

Experiential Foundation Studies Course, Certificate Of Completion

Covered the main three schools of Buddhist philosophy and biographical work. Art expression linked to philosophy included painting.

Master Of Business Administration (M.B.A.), Business, Management, Marketing, And Related Support Services, 19/20 (Exempt From Thesis).

Bachelor’S Degree, Biomedical Engineering, 17/20

Activities and Societies: Certified as Clinical Engineer in 1996 (USA)Focus on medical technology and its management within the healthcare.

Education record

Diploma of advanced Portuguese - Embassy of Brazil (Mexico City, 2002-2003) and Universidade NOVA de Lisboa, C1 level (2017). Project.

Education record

MANAGEMENT - Leaders developing leaders (2010 - New Brunswick, NJ). Management Fundamentals I and II programs (remote/NJ). Franklin Covey.