Abria Powell Email & Phone Number

• Prioritized project tasks, milestones, and deliverables averaging from $120k-$1million dollars identifying anyrisks using company software to provide daily updates on current state of project efforts.
• Deployed data technicians to ongoing construction sites with the sites electrical, architectural plans, and citypermits during execution phase; being a main point of contact between technicians to clients.
• Worked with internal production and shipping teams to track IT equipment and construction materials that neededto be staged and shipped out before technicians deployed to site.

• Facilitated and participated in (3+) Agile Delivery Team scrum events by contributing to conversations, takingnotes, and supporting with planning follow up actions across product delivery team using.
• Ideate and articulate user stories with perspective scrum team using (Azure Dev Ops) to identify and help resolvepotential issues on upcoming product releases to improve customer user interface experiences.
• Created data visualization charts for tracking using Power BI to monitor short term and long terms goals incompliance with objectives comparing results against teams’ specifications.

• Responded to customer inquiries via phone/email related to general model and program policy, IT and othertechnical issues, and program operations utilizing customer approved scripts, FAQs, User Guides, and.
• Provided Tier 1 technical support for Apple products resolving issues related to software installations, networkconnectivity, and account management.

Project Management

Activities and Societies: ~Project Management ~Computer Technology ~Business Communications ~Career Development and Interpersonal.

High School Diploma, General Studies