Abria Powell Email & Phone Number

• Prioritized project tasks, milestones, and deliverables averaging from $120k-$1million dollars identifying anyrisks using company software to provide daily updates on current state of project efforts.• Deployed data technicians to ongoing construction sites with the sites electrical, architectural plans, and citypermits during execution phase; being a main point of contact between technicians to clients.• Worked with internal production and shipping teams to track IT equipment and construction materials that neededto be staged and shipped out before technicians deployed to site.

• Facilitated and participated in (3+) Agile Delivery Team scrum events by contributing to conversations, takingnotes, and supporting with planning follow up actions across product delivery team using web-basedcommunications.• Ideate and articulate user stories with perspective scrum team using (Azure Dev Ops) to identify and help resolvepotential issues on upcoming product releases to improve customer user interface experiences.• Created data visualization charts for tracking using Power BI to monitor short term and long terms goals incompliance with objectives comparing results against teams’ specifications.

• Responded to customer inquiries via phone/email related to general model and program policy, IT and othertechnical issues, and program operations utilizing customer approved scripts, FAQs, User Guides, and otherdocumentation to provide accurate and timely information.• Provided Tier 1 technical support for Apple products resolving issues related to software installations, networkconnectivity, and account management.

Project Management

Activities and Societies: ~Project Management ~Computer Technology ~Business Communications ~Career Development and Interpersonal.

High School Diploma, General Studies