Brian Stephenson's Location
Charlotte Metro, United States, United States
Brian Stephenson's Contact Details
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About Brian Stephenson
An ITIL 4 Foundations Certified Pre-Sales Engineer / Solutions Consultant who grows business opportunities by creating long-term relationships while still maintaining integrity to customers and internal cross-functional groups. With broad experiences in IT Infrastructure, Software, Finance / Accounting, Training / Education, Mobility, and Manufacturing, I can craft elegantly simple solutions to complex problems. Self-directed while working within a team environment. Absorbs new information quickly to achieve goals.
Brian Stephenson Work Experience Details
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Career CoachBiotech PartnersCharlotte, Nc, Us -
Career CoachBiotech Partners Jun 2024 - PresentCharlotte, North Carolina, Us -
OwnerCareer Catalyst Coaches Jul 2023 - PresentConsulting with individuals on the major pillars of a job search:* Resume writing* LinkedIn profile optimization* Interpersonal networking* Job Interviewing / Salary Negotiation* Career Transition (finding transferable skills from current role to be used in future role) -
Client Success ManagerHyperion Partners Feb 2022 - Jun 2023Las Vegas, Nevada, Us• Promoted to Account Manager in new vertical created as SE when company lacked depth & expertise. Continued doing SE work until old role was backfilled while also accomplishing Implementation & Project Manager roles.• Accepted the workload of 4 Implementers from a RiF at various stages of deployment & documentation while maintaining current workload.• Partnered with outsourced Help Desk to process end user questions. Created workflows & scripted answers for Help Desk to own Tier 1 & 2 issues fully. • Partnered with Presales to create a single solution so that Implementation did not create a new solution for every sale.• Consistently praised for elegantly simple, yet comprehensive swim lane documents to show path of goods & services among customers, vendors, & partners -
Solutions Sales EngineerHyperion Partners Aug 2021 - Jan 2022Las Vegas, Nevada, Us• Partnered with Telecom Expense Management vendor to create an ordering & payment solution for corporate customers to pay for T-Mobile devices & services without risk to corporate entity. • Without any Implementation team, took on roles of Project Manager & Implementer after the sale.• Created project manager templates for current & future projects, including recommending SmartSheet as an org-wide, multi-company platform for transparency in project tracking.
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Solutions EngineerPassport Oct 2020 - Apr 2021Charlotte, Nc, Us• Craft solutions for government prospects by leading technical discoveries & performing demonstrations around digital payments, permitting, and the violation management process.• Constructed, delivered, and validated RFP / SOW responses with other team members in a cross-functional environment.• Reduced complexity & confusion with customers by creating visuals that illustrated complex concepts. -
OwnerB2 It, Llc Aug 2013 - Sep 2020Third party contractor to office moving / logistics companies, specializing in PC disconnects and reconnects. Customized solutions for each client.
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Solutions ConsultantMobichord Jul 2019 - Feb 2020Salt Lake City, Ut, Us• First SC to learn, document & disseminate how to import customer data inside MobiChord portal for Proof of Concept creation. Results: sped time to demo by average 2 weeks; reduced presale burden on account teams already tasked with helping current customers.• Took ownership of RFP/RFI process for the US. Created a new workflow that reduced the number of employees working on any RFP by 50% & picked up the additional workload. Sped completion time per RFP by an average of 2 weeks. • Teamed with Marketing & another Solution Consultant in rebranding MobiChord as a thought leader. Storyboarded individual concepts in sub-5-minute YouTube videos for use in Marketing and Sales.• Influenced Development on improving the demo instance so less time was spent manually updating components; feedback included bugs, feature requests, and staged workflows to illustrate the art of the possible to prospects.• Expanded & rebuilt technical documents written by offshore developers for a primary English audience.• Partnered in a team sell environment to include inhouse AE’s, partner AE’s and ServiceNow AE’s in co-presenting digital transformation components to prospects and accounts.• Studied multiple components to create a compelling customer vision: ServiceNow, Mobile Device Management, Active Directory, Accounting, and Telecom in articulating business value of MobiChord. -
Solution EngineerMapanything, Inc. May 2017 - Jul 2019Charlotte, Nc, UsInside the Salesforce and ServiceNow platforms, MapAnything provides a visual WHERE to your data. This provides insight, increases productivity, and decreases costs from inefficient processes.• On first day, asked to teach Sales & Product colleagues about RFID to win business for a customer who needed Salesforce and RFID combined together. Then networked with former colleagues to establish business partnership to offer a white label solution to customers both domestic and international.• First SE to demonstrate product inside both Salesforce and ServiceNow. Trained colleagues on ServiceNow offerings, as well as helped to create content for marketing (videos, screenshots, etc.).• Team with product developers to create stable ServiceNow instances to demo both released and soon to be released features.• Chosen for Sales Enablement training for channel partners on both ServiceNow and Salesforce.• Seven “one call closes” (discovery/demo/negotiation/sale all on a single call) with 7 different sales reps in an 11 week period, totaling $24K.• Champion of MapAnything’s Summer MapMashUp – demo competition against other SE’s with 5 minutes to demonstrate a set of features. Winner decided by online vote of internal colleagues and external customers.• Volunteered with Solutions Engineering Director to consolidate all RFP responses into a searchable database, which will speed response time by 600%.• Using Jira, worked with QA department before major releases to find and document bugs.• Sandler trained sales team with candid internal feedback after each call, creating a culture of constant improvement.• Studying for Salesforce and ServiceNow Admin Exams -
It Sales EngineerOtto Environmental Systems North America, Inc. Sep 2013 - Jun 2016Charlotte, Nc, UsGarbage Geek / Trash Tech - provide technical pre-sales and post-sales support to municipalities around technical solutions focused on RFID and barcode technology.• Prevented 4 potential lawsuits against the company using respectful and attentive communication with the customers. Since then, all 4 customers have purchased products and/or services.• Support & train Sales to drive adoption of RFID & barcode technologies. • Identified & corrected a manufacturing process with RFID tag installation into the carts, reducing RFID error rate from 15% to 0.2%.• Learned SQL to generate scripts for troubleshooting manufacturing issues & in-house cloud software. Became new IT point of contact for manufacturing & backup support for cloud software.• After a layoff, acquired responsibilities for another FTE, improved output & automated processes from that role so that position will never have to be filled. Worked on further automation with outsourced developers such that these tasks could move out of IT & to the Business Unit.• Created a system of municipal bid responses to RFP's / RFQ's that ensured IT did not put the company at risk for any future liabilities if awarded the bid. • Teamed with Marketing to create brochures and videos around technology offerings for use in trade shows, social media and online. • Created or dramatically improved documentation on both internal & external processes. Documented well enough so I was no longer solely responsible for a task (removing bottlenecks & single point of failure). • As a channel partner, generated high quality & practical documents for customers. Material was more engaging & current than what OEM software company produced in 3 years. Return visits to customer sites found documents still in use.• For the Managed Services group, demo in-house cloud software to eliminate customer paperwork, provide near time reporting & dashboards, create entire project scope & business requirements; provide support after the sale. -
It ManagerNexxus Lighting Feb 2008 - Jun 2013A One Man IT Band - from budgets and contracts to computer building and repair, everything I touch gets better, faster, cheaper.• Saved $200k in fees & expenses over 4 years through vendor management & contract negotiations• Averaged less than 2% variance in IT budget projected vs. actual over the last 2 years• Acquisition & Divestiture experience: 2 acquisitions, 1 spin-off, 1 shut down• Consistently reduced SOX testing fees year over year from 3rd party auditor while increasing IT score each year; coordinated with third party internal & external auditors to agree on a common IT auditing framework, reducing redundant testing fees from both auditors• Switched voice & data vendors at a reduced overall cost while adding bandwidth, features, and stability; prevented a $44,000 telecom penalty through documentation, negotiation, & executive communication• Led 3 separate voice cutovers to new vendors• Implemented Shoretel VoIP phone system to eliminate site-to-site long distance charges & to create least cost routing paths• Migrated email, accounting, CRM, & fax servers to hosted & cloud facilities, which increased overall stability, reduced downtime, increased functionality, & converted from capital to operational expenses• Consolidated all firewalls to a single vendor & became a Certified SonicWall Security Administrator (CSSA)• Migrated to Microsoft Exchange 3 times (2003 to 2007; MDaemon to 2007; 2007 to hosted 2010)• Consolidated all website hosts to a single vendor, which improved performance, decreased costs, & reduced troubleshooting time by preventing finger pointing• Successfully turned around & led a sales campaign to completion when the sales director resigned• Provided warm leads to sales for follow up, including a list of the top 300 green colleges (most likely to buy LED lights)• Implemented Symantec Endpoint Protection across the enterprise using 2 SEP Managers, reducing viral attacks to less than one per quarter.
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Financial Systems ManagerCoca-Cola Bottling Co. Consolidated Oct 2004 - Jun 2007Charlotte, Nc, UsA rare double promotion from individual contributor to manager and from IT to business. By "crossing sides", all IT-based projects shrank in time to completion, while increasing inter-group camaraderie.• Saved $200,000 in new hardware and software by influencing upper management that the best records management / document retention program was an add-on to the current system.• Project managed a cross-functional group of Accounts Payable, Marketing, and IT employees on an in-house application to mimic an outsourced e-Procurement application. Results: shrank days payable by 15 days; researching invoices dropped to almost zero. • Working with internal IT and a reseller, negotiated three-way agreement for the A/P department to take more ownership of Tier One issues. Results: fewer calls to the reseller for Tier One problems; time to solution on projects and support was cut by 75%; IT could provide better service to A/P because they had fewer things to support.• Added OCR functionality to image scanning, reducing manual data entry of invoice processing. Through attrition, reduced headcount by 30%. • Project managed upgrade to a new hosted enterprise expense report system. Used interpersonal skills to encourage more open discussion, eliminate assumptions, and create a quicker resolution with more group buy-in. Continued on through two major player attritions (25%).• Instigated, participated, and oversaw reorganization in the Accounts Payable department. Created management team vision to advise that 3 of my 7 subordinate positions be moved to another section. -
Systems AdministratorCoca-Cola Bottling Co. Consolidated Mar 2001 - Oct 2004Charlotte, Nc, UsEngaged in multiple roles on multiple projects to multiple business units: IT project manager, architect, developer, and integrator. Documented processes so well that both IT and Business groups used documents for rare troubleshooting issues and for upgrading. • Managed politically sensitive issue with printing in a Citrix environment. Documented and communicated extensively to keep Help Desk and customers aware of issues. Researched and installed a generic print driver solution that solved virtually all printing issues.• Created modular templates and unattended installs for Windows NT/2000, IIS, and Citrix. Documented so any other system administrator, regardless of ability, could use them. Reduced install time from 8 hours to 30 minutes.• Led cross functional group of IT Programmers and Accounts Receivable Support to create a contract sales faxing system. It used electronic faxing, batch programming, and file management in a unique and creative way that has had no support calls since its implementation.• Created and tested NT security scenarios and methodologies before Sarbanes-Oxley became law. After my promotion, SOX became law, and others implemented my plans with no audit issues.
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Systems AdministratorMindblazer Nov 1999 - Nov 2000Us -
Systems AdministratorPiedmont Technology Group Feb 1998 - Nov 1999
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Software TrainerServnet Technologies Feb 1997 - Jan 1998
Brian Stephenson Skills
Vendor Management
Project Management
Management
Leadership
Cross Functional Team Leadership
Process Improvement
Microsoft Exchange
Contract Negotiation
Information Technology
Cloud Computing
Troubleshooting
Crm
Account Management
Sales
Team Building
Security
Windows Server
Training
Budgets
Business Process
Erp
Enterprise Software
Networking
Symantec Endpoint Protection
Sox Compliancy
Disaster Recovery
Outsourcing
Telecommunications
It Outsourcing
Symantec Backup
Business Process Improvement
Customer Relationship Management
Firewalls
Program Management
Sonicwall
Shoretel
Salesforce
Servicenow
Pre Sales
Rfq
Rfid Applications
Technical Sales Presentations
Budgeting
Itil
Itsm
Brian Stephenson Education Details
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Clemson UniversitySecondary Education -
Central Piedmont Community CollegeBusiness Law
Frequently Asked Questions about Brian Stephenson
What company does Brian Stephenson work for?
Brian Stephenson works for Biotech Partners
What is Brian Stephenson's role at the current company?
Brian Stephenson's current role is Career Coach.
What is Brian Stephenson's email address?
Brian Stephenson's email address is br****@****ers.net
What is Brian Stephenson's direct phone number?
Brian Stephenson's direct phone number is +170458*****
What schools did Brian Stephenson attend?
Brian Stephenson attended Clemson University, Central Piedmont Community College.
What skills is Brian Stephenson known for?
Brian Stephenson has skills like Vendor Management, Project Management, Management, Leadership, Cross Functional Team Leadership, Process Improvement, Microsoft Exchange, Contract Negotiation, Information Technology, Cloud Computing, Troubleshooting, Crm.
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