Brian Stephenson Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, US

Consulting with individuals on the major pillars of a job search:* Resume writing* LinkedIn profile optimization* Interpersonal networking* Job Interviewing / Salary Negotiation* Career Transition (finding transferable skills from current role to be used in future role)

Las Vegas, Nevada, US

• Promoted to Account Manager in new vertical created as SE when company lacked depth & expertise. Continued doing SE work until old role was backfilled while also accomplishing Implementation & Project Manager roles.
• Accepted the workload of 4 Implementers from a RiF at various stages of deployment & documentation while maintaining current workload.
• Partnered with outsourced Help Desk to process end user questions. Created workflows & scripted answers for Help Desk to own Tier 1 & 2 issues fully.
• Partnered with Presales to create a single solution so that Implementation did not create a new solution for every sale.
• Consistently praised for elegantly simple, yet comprehensive swim lane documents to show path of goods & services among customers, vendors, & partners

Las Vegas, Nevada, US

• Partnered with Telecom Expense Management vendor to create an ordering & payment solution for corporate customers to pay for T-Mobile devices & services without risk to corporate entity.
• Without any Implementation team, took on roles of Project Manager & Implementer after the sale.
• Created project manager templates for current & future projects, including recommending SmartSheet as an org-wide, multi-company platform for transparency in project tracking.

Charlotte, NC, US

• Craft solutions for government prospects by leading technical discoveries & performing demonstrations around digital payments, permitting, and the violation management process.
• Constructed, delivered, and validated RFP / SOW responses with other team members in a cross-functional environment.
• Reduced complexity & confusion with customers by creating visuals that illustrated complex concepts.

Third party contractor to office moving / logistics companies, specializing in PC disconnects and reconnects. Customized solutions for each client.

Salt Lake City, UT, US

• First SC to learn, document & disseminate how to import customer data inside MobiChord portal for Proof of Concept creation. Results: sped time to demo by average 2 weeks; reduced presale burden on account teams.
• Took ownership of RFP/RFI process for the US. Created a new workflow that reduced the number of employees working on any RFP by 50% & picked up the additional workload. Sped completion time per RFP by an average of 2.
• Teamed with Marketing & another Solution Consultant in rebranding MobiChord as a thought leader. Storyboarded individual concepts in sub-5-minute YouTube videos for use in Marketing and Sales.
• Influenced Development on improving the demo instance so less time was spent manually updating components; feedback included bugs, feature requests, and staged workflows to illustrate the art of the possible to.
• Expanded & rebuilt technical documents written by offshore developers for a primary English audience.
• Partnered in a team sell environment to include inhouse AE’s, partner AE’s and ServiceNow AE’s in co-presenting digital transformation components to prospects and accounts.

Charlotte, NC, US

• Inside the Salesforce and ServiceNow platforms, MapAnything provides a visual WHERE to your data. This provides insight, increases productivity, and decreases costs from inefficient processes.
• On first day, asked to teach Sales & Product colleagues about RFID to win business for a customer who needed Salesforce and RFID combined together. Then networked with former colleagues to establish business.
• First SE to demonstrate product inside both Salesforce and ServiceNow. Trained colleagues on ServiceNow offerings, as well as helped to create content for marketing (videos, screenshots, etc.).
• Team with product developers to create stable ServiceNow instances to demo both released and soon to be released features.
• Chosen for Sales Enablement training for channel partners on both ServiceNow and Salesforce.
• Seven “one call closes” (discovery/demo/negotiation/sale all on a single call) with 7 different sales reps in an 11 week period, totaling $24K.

Charlotte, NC, US

• Garbage Geek / Trash Tech - provide technical pre-sales and post-sales support to municipalities around technical solutions focused on RFID and barcode technology.
• Prevented 4 potential lawsuits against the company using respectful and attentive communication with the customers. Since then, all 4 customers have purchased products and/or services.
• Support & train Sales to drive adoption of RFID & barcode technologies.
• Identified & corrected a manufacturing process with RFID tag installation into the carts, reducing RFID error rate from 15% to 0.2%.
• Learned SQL to generate scripts for troubleshooting manufacturing issues & in-house cloud software. Became new IT point of contact for manufacturing & backup support for cloud software.
• After a layoff, acquired responsibilities for another FTE, improved output & automated processes from that role so that position will never have to be filled. Worked on further automation with outsourced developers.

• A One Man IT Band - from budgets and contracts to computer building and repair, everything I touch gets better, faster, cheaper.
• Saved $200k in fees & expenses over 4 years through vendor management & contract negotiations
• Averaged less than 2% variance in IT budget projected vs. actual over the last 2 years
• Acquisition & Divestiture experience: 2 acquisitions, 1 spin-off, 1 shut down
• Consistently reduced SOX testing fees year over year from 3rd party auditor while increasing IT score each year; coordinated with third party internal & external auditors to agree on a common IT auditing framework.
• Switched voice & data vendors at a reduced overall cost while adding bandwidth, features, and stability; prevented a $44,000 telecom penalty through documentation, negotiation, & executive communication

Charlotte, NC, US

• A rare double promotion from individual contributor to manager and from IT to business. By "crossing sides", all IT-based projects shrank in time to completion, while increasing inter-group camaraderie.
• Saved $200,000 in new hardware and software by influencing upper management that the best records management / document retention program was an add-on to the current system.
• Project managed a cross-functional group of Accounts Payable, Marketing, and IT employees on an in-house application to mimic an outsourced e-Procurement application. Results: shrank days payable by 15 days.
• Working with internal IT and a reseller, negotiated three-way agreement for the A/P department to take more ownership of Tier One issues. Results: fewer calls to the reseller for Tier One problems; time to solution on.
• Added OCR functionality to image scanning, reducing manual data entry of invoice processing. Through attrition, reduced headcount by 30%.
• Project managed upgrade to a new hosted enterprise expense report system. Used interpersonal skills to encourage more open discussion, eliminate assumptions, and create a quicker resolution with more group buy-in..

Charlotte, NC, US

• Engaged in multiple roles on multiple projects to multiple business units: IT project manager, architect, developer, and integrator. Documented processes so well that both IT and Business groups used documents for rare.
• Managed politically sensitive issue with printing in a Citrix environment. Documented and communicated extensively to keep Help Desk and customers aware of issues. Researched and installed a generic print driver.
• Created modular templates and unattended installs for Windows NT/2000, IIS, and Citrix. Documented so any other system administrator, regardless of ability, could use them. Reduced install time from 8 hours to 30.
• Led cross functional group of IT Programmers and Accounts Receivable Support to create a contract sales faxing system. It used electronic faxing, batch programming, and file management in a unique and creative way that.
• Created and tested NT security scenarios and methodologies before Sarbanes-Oxley became law. After my promotion, SOX became law, and others implemented my plans with no audit issues.

US

Bs, Physical Sciences, Secondary Education

Accounting, Economics, Business Law