Amy Bridwell Email & Phone Number

Shreveport, Louisiana, United States

Shreveport, Louisiana, United States

Shreveport, Louisiana, United States

Front end software support for the public sector

Shreveport, Louisiana Area

Telecommute/Shreveport, La

*Assisted with successful implementation of internal discounting systems upgrades in Denver, Oklahoma City, Albuquerque, and Columbia (SC); served as primary to Implementation Manager in both Denver and Albuquerque*Provided new user and refresher training to branch employees both on-site and via webinar*Regularly evaluated internal documentation for needed updates based on programming changes and communicated any changes to documentation specialist*Created tests and hands-on… Show more *Assisted with successful implementation of internal discounting systems upgrades in Denver, Oklahoma City, Albuquerque, and Columbia (SC); served as primary to Implementation Manager in both Denver and Albuquerque*Provided new user and refresher training to branch employees both on-site and via webinar*Regularly evaluated internal documentation for needed updates based on programming changes and communicated any changes to documentation specialist*Created tests and hands-on practice scenarios for end users within training environment and used such to evaluate user performance; communicated results to both users and management*Responsible for creation and maintenance of Box documentation related to conversions in progress *Provided support to users via web-based ticketing system (OTRS) and referred programming issues to Development group when needed*Performed detailed testing of program functions and documented results (including written descriptions and screen captures) for presentation to team and management*Assisted with various other Corporate projects as needed (Supplier A/R, Corporate Fund Accounts, etc.) to build toward company wide standardization Show less

Shreveport, Louisiana

*Maintained pricing, support, and contributions for all accounts and ensured Gross Profit (GP) margins were acceptable*Reported any low GP issues to Sales Management and assisted with resolution by providing discounting and/or support change options *Handled data entry/verification and served as local primary throughout two system conversions *Created pricing forms used by management (Excel)*Responsible for researching any Supplier support issues and communicating findings to… Show more *Maintained pricing, support, and contributions for all accounts and ensured Gross Profit (GP) margins were acceptable*Reported any low GP issues to Sales Management and assisted with resolution by providing discounting and/or support change options *Handled data entry/verification and served as local primary throughout two system conversions *Created pricing forms used by management (Excel)*Responsible for researching any Supplier support issues and communicating findings to Supplier Reps and Management*Trained new pricing employees as needed*Served as primary backup to Customer Service (fielding customer orders and entering into system), Purchasing (receiving and creating purchase orders) and Front Desk (answering phones and greeting visitors) Show less

Shreveport, Louisiana

*Performed any and all required office work over multiple departments as needed (primary focus was pricing)*Departments included: Pricing, Purchasing, Supplier A/R, Administrative Assistance, Accounts Payable, Reception/Front Desk, Customer Service (order entry) and Chain Pricing*In instances of immediate need, was able to successfully step in and take over any position with little or no training; required high level of flexibility and ability to effectively prioritize

Bossier City, Louisiana

*Began as Front Desk Agent; promoted to Lead Auditor after a year and a half (following major system upgrade with enabled me to illustrate my range of capabilities)

Education record

H.S. Diploma