• Promoted to Head Production Support for Americas • In addition to Senior Systems Engineer responsibilities, I manage a team responsible for the end-to-end production support of our real-time and intra-day pricing products• Currently 9 direct reports: 1 Desktop Support, 5 System Engineers, 3 Operators• Coordinated migration of all servers from 1gb to 10gb NICs and network.• Reduced infrastructure from 300 servers to just under 200 servers (physical and virtual)

• Created platform for automated Red Hat deployments using DHCP, iPXE, and Kickstart• Migrated Linux servers from SUSE to RHEL• Successfully managed multiple Infrastructure Weekends including travel to SFIUSA data centers.• Coordinated multiple data center audits with external vendor PwC• Continue all previous System Engineering duties.

• Primary role is as a System Engineer supporting SFIUSA’s production, development, and QA environments consisting of 300+ physical and virtual servers running SUSE Linux or Windows Server which provide financial market data to SFIUSA’s clients.• Responsible for racking, cabling, operating system installation, application installation and support, configuration, maintenance, and monitoring of all servers.• Maintains production environment stability by resolving operating system and application alerts.• Ensures all Linux servers follow SIX Group's Security Configuration Baselines.• Assists Client Services with customer requests as well as troubleshooting customer issues such as data quality inquiries or testing their network performance.• Helped coordinate high profile data center migration projects (Stamford to Chicago, Shelton to Weehawken). This involved tracing 600+ cables to create wiring matrixes with zero tolerance for error as well as creating rack elevations for both data centers.• Serves as Capacity Manager to determine resource requirements for all servers.• Developed a web-based (jQuery/JSON/Perl) inventory application with integrated query builder.• Routinely tasked with high profile projects such as upgrading customer facing FTP servers, migrating IDERA UpTime to BMC Patrol, and migrating our CA Autosys 4.5.1 infrastructure to CA Workload Automation AE 11.3.6

• Collaborated with L1/L2/L3 support teams during serious production incidents to restore production services and minimize business impact.• Provided direct support of local financial applications to business end users.• Desktop Transformation Program Project Manager for the Accounting Solutions suite of applications. Coordinated with the owners of 114 applications to conduct testing and remediation efforts to ensure compatibility with UBS’s new Windows 7/Office 2010/IE8 desktop environment in 2012. Responsible for the project’s CHF 450k budget and resource allocations.• Reduced access to Powerbroker and Windows AD roles by 70% as part of the Infrastructure Privileged Access Review. Functioned as Program Manager for Group Finance IT.• Participated in the MORCS and SOX certifications of Group Finance IT’s financial applications.

• Supported Production, BCP, and UAT chat infrastructures (MindAlign, Interchange, and IM) which consisted of 80 Solaris 8/10 servers, 30 Windows W2K/W2K3 servers and an install base of over 45,000 desktop clients as part of the Level 3 Chat & IM Service Delivery Team.• As Deputy Manager oversaw daily productivity and training of a 10-member global team (Stamford, Zurich, London, Sydney).• Implemented patches and new application releases with minimal impact to the production infrastructure; often collaborating with UNIX, Network, Storage, and Database teams.• Assisted Level 1 and 2 support teams with troubleshooting and resolution of end user issues.• Created and implemented Business Continuity Plans for the chat infrastructure on multiple occasions during hardware migrations, Infrastructure Weekends and Data Center Isolation Tests.• Developed web-based application to gather chat metrics for KPI reporting and trend analysis. • Supported the compliance infrastructure which archived conversations from the chat applications and assisted UBS HR and Legal & Compliance with data discovery during their litigation process.

• Lead developer for Cognitronics Media Server MGCP Application. Development was done in C on Solaris 8 which included the integration of Radvision's MGCP Stack. • Rewrote parsers for Cognitronics Audio Server Interface and PacketCable Audio Server Package using AnaGram Parser Generator.• Enhanced MGCP Application to enable a single Media Server to act as multiple Virtual Media Servers.• Developed API to allow the Solaris host software to communicate across the PCI bus with the Cognitronics Media Server Board (PMC module).• Added support to all Cognitronics applications to allow streaming of .wav and .au files via RTP.• Wrote utility in C on Solaris to inject DTMF sequences for testing DTMF detection software.• Wrote library using libxml to allow use of XML configuration files.

Worked on version control, change management, and the build process used in the development of the Operating System (Oasis) for the PSAX product line.