Abril Escarcega Email & Phone Number

A remote position that required 5-weeks of training. My day to day consists of:Serving as the first point of contact for new and existing customers through the company's communication channels, including email, live chat, and phoneQuickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issuesProviding warm and thoughtful advice to questions, largely related to product style, fit, and customer-specific recommendationsUnderstanding the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and fellow team members

El Centro, California, United States

This was a physical, fast-paced, outdoor position that involved continual lifting, lowering and carrying packages using excellent customer service skills when interacting with customers.

A dance practice focused on the 7 chakras. I guided the class through a series ofvisualizations, affirmations, and suggested movements to the beat of curatedelectronic dance music, and ended the class with a relaxing & centering meditation.

Riverside, California, United States

After successfully completing the two month training program, including passing oral and written tests; my day to day activities included the following:Handle telephone calls in a professional manner consistent with the established procedures and standards.Keep up with the company policies like cancellation and refund fees.Knowledge of geography and routings.Working with potential customers when calling for the first time to see how Amtrak can take them to their desired destination and book a reservation.Deescalate issues by filing the customers complaint and on a case-by-case basis offered compensation.

Mexicali, Baja California, Mexico

Managed the purchasing and delivery of floor, stock, and customers orders for our two locations in Mexico and the US.Worked closely with Accounting, General Store Manager, Sales Agents, and Director.Coordinated all logistics to pick up goods directly from warehouse/manufacturers in the greater Los Angeles area.Processed all invoices, BOL, and related paperwork in a timely manner.Keep up with Accounting to make sure all suppliers are paid within the arranged terms.Followed up with suppliers in case of damaged parts.

Tijuana, Baja California, Mexico

Continuous communication with sales force, management and executive levelsCriteria to evaluate priority of ordersWorked closely with Purchasing making sure all materials are in stock to start production of scheduled ordersTeam work with Logistics and Customer Service Departments

Tijuana, Baja California, Mexico

Planning for stock orders made in conjunction with Sales Management.Data entry in order for customers to receive BL, Packing List, Commercial Invoice and Certificate of Origin.

Tijuana, Baja California, Mexico

Different administrative functions, filling, faxing, scanning, etcAssistant Recruiter for production personnelRelief Receptionist

Tijuana, Baja California, Mexico

Different administrative functions, filling, faxing, scanning, etcAssistant Recruiter for production personnelRelief Receptionist