Created eye-catching graphics for clients' social media profiles to increase engagement and brand recognition.Managed social media content to keep customers informed about company updates and promotions.Worked closely with clients to optimize their presence and enhance customer engagement.Conducted market analysis to understand target audiences and industry trends guiding marketing strategies and campaign development.Launched a user website, for a client improving their online visibility and user experience.Used a blend of graphic design, SEO, copywriting, and digital marketing expertise to create campaigns aligned with client goals.

Handled permit acquisition and renewal processes to ensure compliance with state and federal regulations. Required attention to detail organization and clear communication.Established the cleaning department's operations, managing scheduling and client coordination for service.Implemented systems that improved efficiency and growth within the departmentMaintained communication with clients regarding timing expectations while ensuring compliance with safety regulations, through fire department reports.

Serviced guests with food and beverage requests in a timely, professional, and friendly manner.Took advantage of menu knowledge to advise customers and upsell menu items when possible.Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.Build strong rapport with returning guests through friendly and professional service as willingness to accommodate special requests.

Create and maintain social media content calendars for Ball State Daily & The McKinley Avenue AgencyKeep social media up-to-date with current news stories with Hootsuite Promote the agency and agency clients through face to face interactionsCollaborate with teammates on brainstorming and planning mediaImproved IG engagement by 2XX% in 30 days

Write sponsored content to post on The Daily websiteWrite client newsletters to send through Mailchimp Promote the agency and agency clients through face to face interactions

Answer inbound calls from our customers in a friendly and courteous manner. Follow the conversational script to keep the calls under 10 minutes, and convenient for our customers. Set appointments, answer questions, and confirm appointments. QA scores over 90%.Help customers as much as I can to ensure we are providing the best possible experience for our valued customers.Bullpen Confirmer as well, helped with confirmation tasks and confirmed homeowners appointments.