For over 27 years Synectics Solutions have delivered some of the most effective and innovative fraud & financial crime prevention solutions that are used throughout the world to help clients harness the power of data to protect them and their customers.As a Senior IT Endpoint Technician, I go further than in my previous role in that I provide a 3rd line level of support to other teams within the business in relation to workstation & mobile devices, as well as acting as a point of escalation and advice within the team itself. I also look introduce new technologies within the workstation fleet, utilising cloud services and automation where possible.Achievements / Other Duties:- Migrated from static local administrator account password management to Azure-backed Windows LAPS, allowing for automatic rotation both periodically and when the password is used.- Migrated an internal charity to their own separate M365 tenant as part of a corporate restructure, focusing on a cloud-native solution utilising technologies such as Entra ID, Intune, Defender for Endpoint, Autopilot, OneDrive for Business, and Windows Hello for Business. As part of this work the tenant was configured in line with general best practices, charity requirements, and secured using Microsoft security and compliance baselines.

For over 27 years Synectics Solutions have delivered some of the most effective and innovative fraud & financial crime prevention solutions that are used throughout the world to help clients harness the power of data to protect them and their customersAs an IT Endpoint Technician, I provided 2nd line support to internal stakeholders and act as a point of escalation and advice for the Service Desk team for workstation and mobile device management and related technologies, as well as pro-active service improvement for the company workstation suite.Achievements / Other Roles:- Worked on migrating from a legacy MDT deployment system to a new SCCM / MECM environment, as well as an accompanying software catalogue with a range of software from several vendors (including integrating the PatchMyPC solution).- Scripted many processes (PowerShell) to improve efficiency within both the team and Service Desk and sought to automate other areas such as workstation deployment and maintenance.- Participated in several projects such as implementing enhanced phased Windows Updates deployments, assessing and evaluating MDM solutions, Microsoft 365 migration, and testing possible improvements to workstation driver and software management.- Planned and implemented the process for the workstation fleet to be joined to Azure AD (hybrid), co-managed between MECM & Intune, then migrated our anti-virus solution from McAfee to Defender for Endpoint.

For over 27 years Synectics Solutions have delivered some of the most effective and innovative fraud & financial crime prevention solutions that are used throughout the world to help clients harness the power of data to protect them and their customers.In this role as part of the Service Desk team, I was at the forefront of IT Support for internal stakeholders of the business. This included a wide range of areas, such as workstations, phones, networking, infrastructure, and servers to name a few.Achievements / Other Duties:- Handling incoming incidents and requests via telephone and email, including assessment, prioritisation and investigation in line with internal processes.- Collaborating with other internal IT teams to work towards the achievement of departmental objectives, and thus aligning to business objectives.- Furthered my knowledge of MDT, Microsoft Exchange, Group Policy & SQL Server technologies as well as applications such as TopDesk, JIRA & SAGE.

As a Support Analyst, I provided 1st line support to customers of managed network services, network security, and digital signage products. Also, in addition to opening and investigating tickets I helped perform a number of duties on servers and systems (Linux and Windows).Achievements / Other Duties:- Responding to all new tickets (e-mail, phone, and pro-active monitoring) within the agreed SLA depending on contractual obligations and the severity of the issue.- Testing internal and client systems, as well as ensuring that they are up-to-date and that security best practices are followed.- Gained experience with Windows Server 2008 & 2012, Active Directory, WSUS, PowerShell & Symantec Backup Exec.

In this role, I provided support to the automated mail sorting systems by manually keying in information such as the postcode, which systems are unable to read. This also involved classifying mail into categories such as domestic, foreign, return-to-sender, and illegible.Achievements / Other Duties: - Used my attention to detail to accurately process mail, achieving 90% or above in the daily accuracy metrics. I also met or exceeded the speed target of 1000 pieces / hour.- Worked with a high-level of independence as the job required, however also aimed to help my co-workers when they sought advice.

The Japan Exchange and Teaching Programme, or JET Programme, is a Japanese government initiative that brings university graduates, mostly native English speakers, to Japan as Assistant Language Teachers (ALTs) for placement in Japanese kindergartens, elementary, junior high and high schools.As part of the Japan Exchange and Teaching Programme, my main duties were to teach senior high school students about the lingual and cultural aspects of the English language. I also assisted with the preparation of materials used both inside and outside the classroom.Achievements / Other Duties: - Developed management and organisation skills through running, and acting as a point of reference for, the English club at one of my schools.- Used easy-to-understand and effective communication in order to coach students for nationally recognised English qualifications. I achieved a 100% pass rate with the students that I tutored.- Carried out projects aimed at creating displays and running activities to promote international understanding, increasing the number of students interested in foreign cultures.

Waitrose is a chain of British supermarkets, which forms the food retail division of Britain's largest employee-owned retailer, the John Lewis Partnership.I worked in the partnership for a number of periods throughout my study at university. These being, June 2012 - September 2012, December 2012 - July 2013, July 2014, September 2014, June 2015 - August 2015.My main duties were to efficiently process customer transactions and ensure adequate stock levels on the shop floor, whilst also striving to increase turnover and customer satisfaction with the Waitrose brand.Achievements / Other Duties:- Took responsibility for customer queries and issues, using prior customer service experience to assist them where possible.- Managed time effectively to carry out housekeeping tasks in-store, ensuring that everywhere was clean and tidy in-line with COSHH procedures, as well as deliveries put away.- Demonstrated an in-depth knowledge of THINK 25 rules when selling age-restricted products, and followed all necessary protocols.

PGL Travel Limited is a provider of school activity courses and summer camps for children and young adults in the United Kingdom.As part of PGL, a well-known name in outdoor education, I planned and facilitated outdoor activity sessions for guests, taking into account the group aims and requirements. I always endeavoured to increase guest satisfaction and enjoyment during their time on-site.Achievements / Other Duties:- Provided an enjoyable experience for guests and excellent pastoral care. Leading to significantly improved guest satisfaction.- Gave basic first-aid where required, referring guests to the correct person for a follow-up.- Followed the procedures for safe equipment use and pre-activity set-up, which included the checking-in and checking-out of shared equipment.