Brooke Knight Email & Phone Number

Remote

Lynnwood, Washington, United States

The Assistant General Manager assists the General Manager in the management and leadership of the Community by maintaining a superior level of service and care to residents. Assists the General Manager with financial management and cost control, marketing and staffing. • Participate in resident assessments• Generate revenue for care services• Oversee the personal care of residents• Contact families regarding changes in care• See that changes in a resident’s condition are reflected in the care received• Help grow Community revenue and attain profit goals• Assist in overseeing all Community operations• Build positive relationships with residents, family and staff• Ensure regulatory compliance -with entire staff license, business licenses, etc. • Communicate effectively• Practice effective team behavior• Demonstrate effective interpersonal relationships• Organizes and manages time effectively• Helps build resident and family satisfaction• Provide performance feedback and develop staff• Manage resources effectively• Reward and motivate staff• Select competent staff• Schedule, plan, and prioritize staff activity

My work as a Business Office Manager is to support company operations by maintaining office systems and supervising staff.Maintains office services by organizing office operations and procedures; preparing payroll [for about 70 employees]; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.Completes operational requirements by scheduling and assigning employees; following up on work results.Maintains and reviews accuracy of billing statements to our customers "residents" [about 89 residents] monthly. Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.Maintains office staff by recruiting, selecting, orienting, and training employees.Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Achieves financial objectives by reviewing monthly, quarterly and annual budgets; scheduling expenditures; analyzing variances; initiating corrective actions. Maintaining updated vendor files [about 30 vendors] utilizing best practice for organization and accuracy. Contributes to team effort by accomplishing related results as needed.