A virtual aide to our nationwide store locations and a personal assistant to our online customers from information on product attributes to post-sale support.Organizing collaborative action through partnership with our carriers, vendors, and stores to create an effortless experience for our customers.Defining online processes to enhance customer trust and exceeding expectations by anticipating customer needs.Accepted opportunities to serve on boards and committees alongside leadership to support creative design for our Customer Solutions network while maintaining performance in current role.

Responded efficiently and accurately to customer complaints.Regularly reviewed product quality and maintained communication with food delivery service.Analyzed staff performance and provided feedback to improve productivity.Estimated future needs for goods, kitchen utensils, and cleaning products.Ensured compliance with sanitation and safety regulations.Controlled operational costs and identified measures to cut wasteTrained new and current employees on proper customer service practicesImplemented policies and protocols that will maintain future restaurant procedures

Conducted on-the-job training programs to help new hires become familiar with restaurant's operational procedures.Focused on training new hires for specific missing components essential to restaurant's customer satisfaction.Collected data on new hire's overall experience for management's records and created the new hire's personal file.

Worked on special assignment to screen new talent for the world's largest home improvement chain.Responsible for discerning the progression of candidates by assessing the satisfaction of requirements through their responses and examples.Rapidly completed data entry and accurately recorded candidate's responses during the phone screen.Scheduled qualifying candidates for their second interview in-store or at distribution center and delivered requirements and expectations for next interview.