Manager, Customer Support & Care – North America
Current
Aug 2020 - Present
AeroLeads people directory · profile
Abraham P. Email & Phone Number
Manager, Customer Support & Care | ITIL, Project Plus
at
SKIDATA USA
1 work email found
@sentrycontrol.com
1 phone found area 800
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Customer Support & Care | ITIL, Project Plus
Location
Dallas, Texas, United States
Who is Abraham P.? Overview
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Quick answer
Abraham P. is listed as Manager, Customer Support & Care | ITIL, Project Plus at SKIDATA USA, based in Dallas, Texas, United States. AeroLeads shows a work email signal at sentrycontrol.com, phone signal with area code 800, and a matched LinkedIn profile for Abraham P..
Abraham P. previously worked as Manager, Customer Support & Care – North America at Skidata Usa and System Engineer / Team coordinator at Skidata Usa. Abraham P. holds Bachelor’S Degree, Information Technology - Network Operations And Security from Western Governors University.
Company email context
Email format at SKIDATA USA
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*@sentrycontrol.com
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Profile bio
About Abraham P.
As a seasoned Customer Support Manager with a strong background in technologies, Net Promoter Scores (NPS), Key Performance Indicators (KPIs), and customer experience, I am passionate about empowering customers and team members. With a proven track record of enhancing customer satisfaction and loyalty, I excel in optimizing support processes, driving KPI improvements, and nurturing a customer-centric culture.My approach combines technical expertise with a deep commitment to delivering exceptional service. By empowering our customers with the knowledge and tools they need, we resolve their issues/problems and create brand advocates and long-lasting relationships. Furthermore, I'm deeply committed to nurturing and developing my team because a motivated and skilled support team is the foundation of excellent customer service. Not only that, but it also creates a collaborative environment where everyone can thrive.I continuously work on raising the bar for customer support excellence. I welcome opportunities to connect with like-minded professionals, share insights, and contribute to the success of organizations committed to outstanding customer experiences.
Listed skills include Microsoft Office, Social Media, Social Networking, Public Speaking, and 44 others.
Current workplace
Abraham P.'s current company
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12 roles
Abraham P. work experience
A career timeline built from the work history available for this profile.
System Engineer / Team Coordinator
Jan 2020 - Aug 2020
System Engineer
Apr 2018 - Jan 2020
I.T Field National Accounts Technician Specialist
Previous duties: Responsible for Rent A Center new national accounts stores such as Lowes, JCP, and SHOPKO in United States for any technical issue. Issues encounter are from computer not working, missing software, account lockout, access to VPN, network down, printers issues and troubleshooting. Experience Highlights:• Networking, VPN access, technical support, Ticketing system: Service Now• Become an expert in High Touch (ERP) software as well support and guide end-users in the process how to use it• Support applications for stores of the following High Touch, SLT, WebReports, PBSS, MyCOE, Coupa, and etc.• Unlock and change passwords in Pass tool, Remote Desktop, Bomgar, Citrix, (altiris) Symantec Management Platform• Windows XP/7, Microsoft, Citrix AppCenter to terminate sessions and check type of access• VMWare Virtual Machine
Mar 2017 - Apr 2018
I.T Field Support Generalist
Previous duties: Technician, Call Center, Field Support Analysis, and Customer Service, Responsible for stores in United States, Canada, Puerto Rico and Mexico for any technical issue. Issues encounter are from computer not working, missing software, account lockout, access to VPN, network down, printers and troubleshooting. Experience Highlights:• Networking, VPN access, technical support Ticketing software Service Now• Become an expert in SIMS (ERP) software as well support and guide end-users in the process how to use it• Support of the following SIMS, SLT, WebReports, PBSS, MyCOE, HT, Coupa, and etc.• Unlock and change passwords in Pass tool, Remote Desktop, Bomgar, Citrix, (altiris) Symantec Management Platform• Windows XP/7, Microsoft, Citrix AppCenter to terminate sessions and check type of access
Feb 2016 - Mar 2017
I.T Help Desk Administrator
Duties: Play different roles due to team capacity which lead to oversee and administrate help desk department, helped with networking and application administration and managed a team. Keep track of and purchased company’s inventory as needed for all the electronics and saved the company money while doing so. Managed all support tickets and properly assigned them to the correct technicians or department to meet company’s need. Experience Highlights:• Weekly Reports for the I.T Department as well manage projects and meet deadlines in a timely manner• Oversee Help Desk specialist and two I.T Interns as well collaborated with different departments • Application supported were Sage MAS 500 (ERP), Web base (ERP/MESs) applications, home build applications• Networking, network security, SonicWall, VPN, TCP/IP Manager for dedicated or exclusion of IP Address • MimeCast and Postini protection, Trend Micro Remote Manager• VMWare Vsphere Virtual Servers such as “Exchange/Active directory, Terminal, Printer, RFGen, EDI,citrix AppCenter, SQL, and etc.” • Understand backend of SQL/SonicWall when providing security Access for user accounts to specific applications/Websites. As well security access on Windows/iOS and on ticketing systems ServiceNow/Track-it.
Jul 2014 - Feb 2016
National Field Organizer
Previous duties: Traveled to multiple states to train organizations in how to help their communities, created training material, documentation, and weekly reports.Experience Highlights:• Management, Administrating, training, and Coaching• Oversee deportation defense casework and action plans• Team building, Organizing in the community, outreach and advocacy federal identities • Program development of END for their organization• Build hotline system & managed apps for the program
Oct 2013 - Feb 2015
I.T Field Support Analyst
States, Canada, Puerto Rico and Mexico for any technical issue. Issues encounter are from computer not working, missing software, account lockout, access to VPN, network down, printers and ordering parts. Experience Highlights:• Networking, Information Technology, Ticketing software CA Services and Customer Service• Limiting Support of the following, High Touch, Active Directory, PBSS, MyCOE, Coupa, and etc.• Windows XP/7, Citrix AppCenter to terminate sessions and check type of access & Symantec Management Platform
Jan 2013 - Oct 2013
Business Administrator
Experience Highlights: Managed work orders tasks for the mechanic technicians and help meet the customer satisfaction. Created marketing that brought more revenue in the business. • Business management, Administration and customer service• Web Design, Marketing, social network advertisement• Deployed and updated applications & maintained the electronics for the business
Feb 2012 - Jan 2013
I.T Field Support Analyst
Previous duties: Customer Service, Receiving calls, and doing I.T services for their support contract with JetBlue Airlines.Experience Highlights: Active directory, Exchange, Remote Desktop, on boarding setup, VPN, and ticketing CA Services
Jul 2012 - Sep 2012
I.T Help Desk Specialist
Previous duties: Technician, Support, Administration, and Management. Experience Highlights:I was responsible for technical issues and support for 250 employees. This included the warehouse’s RFGen guns, label printers, software, computers and network wireless. I maintained high customer satisfaction and maintenance of the I.T Help Desk. In charged of two I.T Interns by assigning daily tasks and instructions. Used Track-it software and managed approximately 250 tickets a week. Experience Highlights:• Networking, EDI, Information Technology, Ticketing software and Customer Service• Application supported were Sage MAS 500 (ERP), Web base (ERP/MESs) applications• Networking, network security, SonicWall, VPN, Postini protection, Symantec Management Console• Physical Servers such as “Exchange/AD, Terminal, RFGen, EDI, SQL, and etc.” • Understand backend of SonicWall when providing security Access for user accounts to specific applications/Websites/VPN. As well security access on Windows/iOS
Mar 2010 - Feb 2012
Campus Tech Intern
Previous duties: Provided a daily technical support and meet customer satisfaction. Experience Highlights:• Web Design, Networking, software & hardware support• Repaired and setup desktops, Laptops, Projectors, and TVs• Created user accounts, emails and setup computer profiles• Deploy computer images with Symantec Ghost software & Symantec Management Platform for applications
Jun 2008 - Jun 2009
2 education records
Abraham P. education
Bachelor’S Degree, Information Technology - Network Operations And Security
Western Governors University
Associate'S Degree, Network And System Administration/Administrator
Dallas College North Lake Campus
FAQ
Frequently asked questions about Abraham P.
Quick answers generated from the profile data available on this page.
What company does Abraham P. work for?
Abraham P. works for SKIDATA USA.
What is Abraham P.'s role at SKIDATA USA?
Abraham P. is listed as Manager, Customer Support & Care | ITIL, Project Plus at SKIDATA USA.
What is Abraham P.'s email address?
AeroLeads has found 1 work email signal at @sentrycontrol.com for Abraham P. at SKIDATA USA.
What is Abraham P.'s phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for Abraham P. at SKIDATA USA.
Where is Abraham P. based?
Abraham P. is based in Dallas, Texas, United States while working with SKIDATA USA.
What companies has Abraham P. worked for?
Abraham P. has worked for Skidata Usa, Rent-A-Center, Bioworld Merchandising, United We Dream, and Tony'S Transmissions.
How can I contact Abraham P.?
You can use AeroLeads to view verified contact signals for Abraham P. at SKIDATA USA, including work email, phone, and LinkedIn data when available.
What schools did Abraham P. attend?
Abraham P. holds Bachelor’S Degree, Information Technology - Network Operations And Security from Western Governors University.
What skills is Abraham P. known for?
Abraham P. is listed with skills including Microsoft Office, Social Media, Social Networking, Public Speaking, Customer Service, Leadership, Event Planning, and Technical Support.
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