Abrar Shahid J Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru East, Karnataka, In

• Responsible for onboarding Customers to Scaler ecosystem, which includes creating a personalised roadmap for client success with the product.• Empowering partners through platform training to maximize their value from the product.• Facilitating partner success by bridging the gap between platform features and their business needs.• Conducting bi-weekly cadence with customers to eliminate the roadblocks, discuss the forecasting partnership / setting up governance in order to succeed together• Conducting QBRs to discuss the impact of the partnership, review, planning & fostering future needs for the Anchor customers• Identifying & executing Upsell opportunities with the Anchor clients• Consistently maintaining a NPS Score of > 60 across active customers• Owning the complete customer lifecycle from onboarding, adoption, expansion & nurture• Maintaining optimal churn rate.• Conducting regular customer health checks to identify areas of improvement in customer experience.

Bengaluru East, Karnataka, In

Singapore, Singapore , Sg

• Onboarding new users to the Belong B2B SaaS platform.• Ensure that they leverage the solution to achieve maximum ROI• Act as the first point of contact to the customers and be empathetic understanding their goals• Maintain a churn rate of 5% on a quarterly basis• Maintaining healthy relationships across the stakeholders & TA leaders by meeting regularly in person and conducting Quarterly Business Review• Identifying Upsell / Cross - selling opportunities by maintaining transactional relationships with the customers• Understand talent requirements, share insights and help with Database Searches.

Singapore, Singapore , Sg

Bangalore, Karnataka, In

• Responsible for finding the right talent by managing the recruitment process from the inception to hand- over of a finalized application with the client HR team• Handling entire end-to-end recruitment cycle for assigned clients• Interacting with the hiring managers to understand the Job Requirements as well as take help of SearchPortals and candidates to understand specifications• Conducting preliminary round of interviews of candidates• Scheduling the interviews, conducting regular follow-ups• Consistently engaging with the candidates post offer and ensuring joins.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor Of Engineering - Be, Computer Science Engineering