Abrar Shahid J work email
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Abrar Shahid J personal email
⦿ Customer Success Manager with a passion for driving B2B SaaS product adoption and building strong customer relationships. With 6 years of experience in the industry, I thrive on helping organizations harness the full potential of their software investments. My journey in Customer Success has been a blend of strategy, innovation, and a deep commitment to delivering value to my Enterprise partners. ⦿ Building and nurturing lasting relationships with customers is at the core of my professional beliefs. I find great satisfaction in serving and being a trusted advisor to my partners, ensuring that their needs are met.⦿ Collaborative by nature, I thrive in cross-functional environments, working closely with Sales, Marketing, and Product teams to create a seamless customer journey. My mission is to empower organizations to succeed by helping them unlock the full potential of their technology investments.Let's connect and explore how we can collaborate to drive success in your B2B SaaS endeavors. Feel free to reach out—I'm always excited to connect with fellow professionals and share insights!
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Senior Customer Success ManagerScaler Jan 2022 - Jun 2024Bengaluru East, Karnataka, In• Responsible for onboarding Customers to Scaler ecosystem, which includes creating a personalised roadmap for client success with the product.• Empowering partners through platform training to maximize their value from the product.• Facilitating partner success by bridging the gap between platform features and their business needs.• Conducting bi-weekly cadence with customers to eliminate the roadblocks, discuss the forecasting partnership / setting up governance in order to succeed together• Conducting QBRs to discuss the impact of the partnership, review, planning & fostering future needs for the Anchor customers• Identifying & executing Upsell opportunities with the Anchor clients• Consistently maintaining a NPS Score of > 60 across active customers• Owning the complete customer lifecycle from onboarding, adoption, expansion & nurture• Maintaining optimal churn rate.• Conducting regular customer health checks to identify areas of improvement in customer experience. -
Customer Success ManagerScaler Jul 2020 - Feb 2022Bengaluru East, Karnataka, In
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Account ManagerBelong.Co Jan 2019 - Jul 2020Singapore, Singapore , Sg• Onboarding new users to the Belong B2B SaaS platform.• Ensure that they leverage the solution to achieve maximum ROI• Act as the first point of contact to the customers and be empathetic understanding their goals• Maintain a churn rate of 5% on a quarterly basis• Maintaining healthy relationships across the stakeholders & TA leaders by meeting regularly in person and conducting Quarterly Business Review• Identifying Upsell / Cross - selling opportunities by maintaining transactional relationships with the customers• Understand talent requirements, share insights and help with Database Searches. -
Outbound Expert / RecruiterBelong.Co Jul 2018 - Dec 2018Singapore, Singapore , Sg
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RecruiterRoljobs Technology Services Pvt Ltd - Leaders In Social Media Recruitment Jun 2017 - Jul 2018Bangalore, Karnataka, In• Responsible for finding the right talent by managing the recruitment process from the inception to hand- over of a finalized application with the client HR team• Handling entire end-to-end recruitment cycle for assigned clients• Interacting with the hiring managers to understand the Job Requirements as well as take help of SearchPortals and candidates to understand specifications• Conducting preliminary round of interviews of candidates• Scheduling the interviews, conducting regular follow-ups• Consistently engaging with the candidates post offer and ensuring joins.
Abrar Shahid J Skills
Abrar Shahid J Education Details
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University Of MysoreGeneral -
Visvesvaraya Technological UniversityComputer Science Engineering
Frequently Asked Questions about Abrar Shahid J
What is Abrar Shahid J's role at the current company?
Abrar Shahid J's current role is Customer Success || B2B || Saas || Product Adoption || Retention.
What is Abrar Shahid J's email address?
Abrar Shahid J's email address is ab****@****ler.com
What schools did Abrar Shahid J attend?
Abrar Shahid J attended University Of Mysore, Visvesvaraya Technological University.
What skills is Abrar Shahid J known for?
Abrar Shahid J has skills like C++, It Recruitment, Recruiting, Hr Management, Hr Policies, Hiring, Microsoft Excel, Management, Time Management, Recruitment Tools, Customer Success, Customer Relationship Management.
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