Design and deliver new and existing client trainingManage full training and design life-cycle for all learningManage and develop training team; from coaching, one 2 ones, reviews and developmentLead the Learning team on project management, design and quality assuranceDesign and implement document templates for the departmentDeliver all knowledge content through an online learning management tool

Responsible for creating new learning solutions with a blended learning approach using the 70:20:10 principle including content databaseResponsible for online learning solutions including e-Learning, Video learning, Communication campaigns and Content databaseCreated content for online CMS; includes creation, upload and management of CMS contentCreated Learning programmes for Contact Centre, Retail and Home Service audiencesManaged stakeholders throughout… Show more Responsible for creating new learning solutions with a blended learning approach using the 70:20:10 principle including content databaseResponsible for online learning solutions including e-Learning, Video learning, Communication campaigns and Content databaseCreated content for online CMS; includes creation, upload and management of CMS contentCreated Learning programmes for Contact Centre, Retail and Home Service audiencesManaged stakeholders throughout project life-cycle from TNA to design stages, from concepts to sign-off walk-through and evaluationExtensive knowledge of the TV, broadband, mobile and telephony market including the network and infrastructure Show less

Design training solutions for contact centre advisors - Both systems training and soft skills using a variety of training methods, be it F2F classroom or simulation based.Skill, Responsibilities and achievements:  Proficiency in a host of Adobe Creative tools including Photoshop, Premiere Pro, Captivate and InDesign to create high quality learning solutions Expertise in areas of Microsoft Office, including Excel, Word and PowerPoint Excellent communication skills… Show more Design training solutions for contact centre advisors - Both systems training and soft skills using a variety of training methods, be it F2F classroom or simulation based.Skill, Responsibilities and achievements:  Proficiency in a host of Adobe Creative tools including Photoshop, Premiere Pro, Captivate and InDesign to create high quality learning solutions Expertise in areas of Microsoft Office, including Excel, Word and PowerPoint Excellent communication skills, both written, verbal and face to face Presentations expert for face to face and online interactions Project management and planning skills either working individually or as a team Extensive stakeholder management experience, with ability to engage and influence the direction of a project solution Expert in learning and development styles with a strong interest in learning technologies to evolve learning experiences Extensive knowledge of the TV, broadband and telephony market including the network and infrastructure Created numerous Advisor Induction programmes for both Sales and Service Devised and implemented learning solutions for technical areas as well as soft skills training Designed ICS Accredited programmes for contact centre advisors Maintained and improved existing solutions through feedback and insights Created InDesign Training template for the Design Team Responsible for existing training solutions for Broadband and Talk, Product, Compliance, Complaints and behavioural training Managed stakeholders from Learning Needs Analysis to training implementation Responsible for creating new learning solutions with blended learning approach using the 70:20:10 principle Self-development in Learning and Technologies to ensure design of content evolved with new exciting solutions Company recognition on Induction programmes and projects I have worked on ( Believe in Better Awards) Show less