Client Relations Coordinator
CurrentThis new promotion created space for me to communicate with our clients daily to ensure functional operations. In addition to the responsibilities I held in my previous role, I now;• Correspond with our client database of 1,500 clients to ensure timely delivery of home-delivered, medically tailored meals and/or groceries. Address and resolve delivery issues to improve service quality.• Catalog quality control issues with meal plans and delivery processes, improving services for… Show more This new promotion created space for me to communicate with our clients daily to ensure functional operations. In addition to the responsibilities I held in my previous role, I now;• Correspond with our client database of 1,500 clients to ensure timely delivery of home-delivered, medically tailored meals and/or groceries. Address and resolve delivery issues to improve service quality.• Catalog quality control issues with meal plans and delivery processes, improving services for clients battling life-challenging illnesses. Participate in bi-weekly meetings to brainstorm creative solutions for recurring and complex issues such as delivery instructions, freshness of produce, and diet accuracy.• Synthesize and edit the 56-page Program Services Manual, providing clear descriptions of guidelines and staff roles. Trained five staff members on client track database, client interactions, eligibility requirements, and the overall responsibilities of the client services team. Show less