Implementation Engineer
Current• Contributed to the implementation of a robust payment switch i.e. Instant Payment System/Micro Payment Gateway enabling seamless transaction processing using SWIFT MX (ISO 20022), including Pacs, Admi, Camt, and Pain messages.• Investigated and resolved complex production issues related to digital payments, including P2P, P2M, RPT, and PIR transactions.• Conducted in-depth analysis of application-related incidents, identify root causes, implement effective solutions, and provide comprehensive reports on findings.• Engaged in proactive communication with stakeholders, including customers, product managers, and development teams, to streamline requirements and support.• Delivered L2 support by diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with cross-functional teams to optimize operational efficiency.• Demonstrated adaptability and multitasking ability by prioritizing incidents and deadlines in a high-volume, fast-paced environment, responding promptly to client requests.• Led SIT and UAT, ensuring alignment of technical and business requirements for seamless functionality and client satisfaction.