• System administration in the areas relating to infrastructure design, performance tuning,troubleshooting, installation, patching and configuration: Windows Servers (2K8, 2K12, 2K16),VMWare vSphere, vCenter and ESXI environment.• Administer all servers/services including Domain Controllers, File, LDAP, DHCP, DNS, Print,Application, Backup, WSUS, Exchange/SMTP, IIS/HTTP, NLB and Virtual.• Perform systems Lifecycle Management for all equipment, including planning, implementation,maintenance, upgrade, consolidation and decommissioning of enterprise hardware andsoftware• Detect, isolate, document, report and resolve system outages or problem encountered duringoperations, which includes collecting diagnostic data, restore system operation, developingworkaround and other activities necessary for recovery of the system.• Perform system monitoring, analysis and document performance and conduct trend analysis asrequired and will be responsible for capacity planning.• Provide security measures, vulnerability assessment and maintain patch management withWindows Server Update Services (WSUS/SCCM) and ensure compliance• Develop & maintain technical documentation, including SOPs, user guides, test plans, disasterrecovery, failover.• Installation the different flavors of Windows Operating Systems Microsoft Server like 2008,2012,2016 installations• • Responsible for providing IT assistance to include applications support, hardware & softwareinstallation and trouble shooting.• • AD configuration, Domain networks, troubleshooting of networking Cluster configuration• • Manage Antiviruses of Symantec troubleshooting the issues.• • Installing, configuration, managing & maintain DHCP, FILE Server & Print Server, FTP• • Configures and documents new servers, programs and applications.• • Monitors potential threats, vulnerabilities and implements• • Creating and managing OU architecture and Group Policies.

• Installation and maintenance of windows servers.• Maintenance and management of the critical windows-based server environment, Active Directory, Account Creation, deletion, Unlock & Password reset, OU, GPOs.• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Ensure site to site VPN connectivity between head office and BCP site.• Monitoring and troubleshooting network and systems, provide high level of network availability, reduce downtime.• Install new, rebuild existing servers and configure hardware, peripherals, services, settings, directories and storage.• Individually supporting multi location IT infrastructure for several users and providing technical support during long events.• Provide fast and accurate troubleshooting and rectification of reported faults.• Monitoring firewall for live network traffic discovery, Virus detections, and user management by applying different web filters and application filters.• Analyze, logs, track and resolve software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.• Perform troubleshooting to isolate and diagnose common system problems, document system events to ensure continuous functioning, recommend course of action and implements as approved.• Upgrade system software and hardware components as required to meet business needs, coordinates backups. Ensure upgrades are occurring in accordance with established parameters.• Monitor and evaluate efficiency of system usage and make recommendations to management to improve performance.• Install, upgrade, support and troubleshoot Enterprise Applications of Windows.• Perform periodic virus scan to identify vulnerability and protect the data and network from external threats.

• Install, setup, and upgrade software. This includes operating systems, third-party software.• Respond to calls for new and existing clients, diagnose and fix issues over the call or chat where possible. • Support hardware, Network, Desktop applications including MS office.• Provided technical support for a wide range application including installation, maintenance, troubleshooting of Desktop, Laptops, Printers, Scanners, Routers.• Monitoring and troubleshooting the systems.• Provide fast and accurate troubleshooting and rectification of reported faults.• Installing, troubleshooting, operating, testing, planning or configuring relevant technologies• Troubleshooting of complex and difficult environment problems• Responsible for deployment, configuration, maintenance and trouble-shooting customer’s Infrastructure• Device Configuration and Software Installation• User Profiles Backup and Restore.• Upgrade and configure system software applications operational needs• Contribute to and maintain system standards.• Develop and maintain installation and configuration procedures.• Provide end user training for new software

• Desktop hardware support, OS support, Email support, Internet Support, Basic LAN connectivity, basic application support, Anti-virus installation configuration and virus scanning.• Remote support to help customer to configure mails and setting up new devices.• Desktop & Laptop Support, Administration and Support, addressing user tickets regarding hardware and software. Maintain computer peripheral devices like printers and resolve associated problems.• Configured and troubleshot outlook related issues, provided solutions to prevent problems from occurring in area of responsibility.• Provided support for password and access management, helped unlock user ID and reset passwords as well as adding/deleting/creating/modifying user accountinformation (including email accounts).• Configuration or troubleshooting of all Network related issues.• Support of Outlook, MS Office 365, PC Encryption software, Printers, PCs, Mac, Mobile Devices and other IT supported devices.• Provided technical assistance to the clients• Addressing user tickets regarding hardware and software.