Head of Abu Dhabi Branch

Sales & Marketing, Business Dev. Plus Customer Relations

Travel Manager & Manager GSA Partnership:

Travel Consultant

Handled and offered personalized Travel services to corporate executives for their business and personal travel. Dedicated and committed to excellence.

- Supervise and Manage a very busy and proactive Travel Call Center consisting of 30 agentsPrimary activity involved: Maintaining a smooth and effective operation of the call center at all times. Handling customer problems, call escalations, airline issues, staff mentoring & training, Customer Realtionship Management and building was one of the primary objective in augmenting our call center's position and business development

Mississauga Branch Manager,Business Development of whole sale and retailInside sales and outside salesDedicated and committed to the growth of the agencies overall business. Nugget Travel achieved the recognition and was awarded as the 3rd highest producer of sales for Etihad Airways in Canada for the year 2007.Maintained and continously strived for excellent relationship with the industry partners i.e. Airlines & Wholesalers and agents Staff training on GDS and Travel… Show more Mississauga Branch Manager,Business Development of whole sale and retailInside sales and outside salesDedicated and committed to the growth of the agencies overall business. Nugget Travel achieved the recognition and was awarded as the 3rd highest producer of sales for Etihad Airways in Canada for the year 2007.Maintained and continously strived for excellent relationship with the industry partners i.e. Airlines & Wholesalers and agents Staff training on GDS and Travel Insurance selling Show less

Travel Agency ManagerManaged and supervised agency corporate and retail business and its day-to-day operations In charge of sales department, managing both inside and outside sales of all the GSA airlines with special focus to augmenting the sales and marketingSupervised sales team, regular sales visits to corporate accounts, and travel agencies in Dubai and Northern EmiratesKey Account manager of large multinational and national corporate accounts, i.e. I.I.R (International… Show more Travel Agency ManagerManaged and supervised agency corporate and retail business and its day-to-day operations In charge of sales department, managing both inside and outside sales of all the GSA airlines with special focus to augmenting the sales and marketingSupervised sales team, regular sales visits to corporate accounts, and travel agencies in Dubai and Northern EmiratesKey Account manager of large multinational and national corporate accounts, i.e. I.I.R (International Institute of Research) one of the largest Conference and event management company in the region, having an annual turnover of approximately US $ One Million in travel sales. Mashreq bank, corporate and Credit Card Travel Redemption. I was involved from the inception in setting up the dedicated travel desk and service facility for the banks credit card customers. Modern Pharmaceutical Co. Mayo Clinic Middle East regional office. WATO – Western Australian Trade Office, The Australian Consulate Dubai and American University of Dubai, Capital Union to name a fewSuccessfully negotiated contract deals with airlines for corporate clients, group movements, and incentive travel Maintained strong relationships with key corporate accounts, travel agencies and continuously built on the relationship with airlines to make sure corporate customers and the sub-agents desired service standards were met Closely networked with multi-national companies to incorporate deals with different airlines, thus strengthening tripartite partnership to boost sales Enjoyed excellent relationship with the trade and various ethnic groups and organizations Show less

Sales, Marketing, Client Relationship managing and building

Joined as Reservation & Ticketing Officer, soon got promoted to the position of Agency ManagerActively involved inside sales and outside salesAgressively pursuing Corporate and retail sales businessMaintained and augmented the sales of GSA carriers i.e. Sabena Belgian Airlines and Biman Bangladesh AirlinesHad excellent relationship with key accounts, like the Government Ministries and had the distinction of looking after the travel requirements of the VVIP from the Government