Abhisek Shrestha Email & Phone Number

Ashburn, Va, Us

Arlington, Virginia, United States

Bethesda, Maryland, United States

• Supporting user community both onsite and remote for more than 150 users.• Tracked and resolved incidents through the IBO ticketing system. • Troubleshoot systems, MS Office programs, SCCM, and VPN.• Managed technical inventory and performed asset management.• Monitored system use to ensure compliance with the company’s policies and procedures. • Provided basic computer-related training to the staff including new starter inductions, end-user administration, and departing staff processes. • Provided iPhone, iPad and MAC support.

Herndon, Virginia, United States

• Provided maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices and ensured effective use of technology for the staff • Analyzed SCCM log files, provided patch management support and maintenance window operations including deployment and endpoint protection • Performed Active Directory Services administration and management to include design, cleanup, routine maintenance and configuration. • Managed technological inventory control of 60+ units to maintain daily accuracy levels above 95%.• Solved 5+ tickets per day inclusive of hardware, software and network and documented all issues and generated reports detailing common problems and error fields.

Washington, District Of Columbia, United States

• Provided maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices and ensured effective use of technology for the staff • Analyzed SCCM log files, provided patch management support and maintenance window operations including deployment and endpoint protection • Performed Active Directory Services administration and management to include design, cleanup, routine maintenance and configuration. • Managed technological inventory control of 60+ units to maintain daily accuracy levels above 95%.• Solved 5+ tickets per day inclusive of hardware, software and network and documented all issues and generated reports detailing common problems and error fields.

Lazimpat

• Managed network architecture, and optimized bandwidth distribution to support an employee base of 100 people.• Maintained and troubleshoot company’s firewalls and servers including Active Directory and security permissions• Implemented a consistent and extensive IT security policy by performing regular risk assessment protocols• Performed fault isolation, triaging, and repaired network events to ensure the health of company’s overall network.• Revamped company’s ad base and social media handles by prompting editorial content that boosted the number of followers from ~100 to 25K+ in span of 6 months and led to an average reach of 30K+ people per post. • Solved 5+ trouble tickets, outage communications, and network troubleshooting issues on a day-to-day basis• Designed 1000+ graphics for products, print and social media ads, company’s calendar and merchandise using Adobe Photoshop and illustrator in a span of 2 years.

Nepal

• Initiated and led a firm-wide digitization project to convert data on construction inputs from paper ledgers to digital form, saving the company over Nrs. 250,000 in administrative costs.• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.• Assisted in maintaining and troubleshooting company’s computer inventory, network, user systems, and purchasing of new computers and computer related products.

Nepal

• Configured and delivered end-user desktop, laptop, computer hardware, software, Printers, Smart Phones, iPads, tablets, and peripherals.• Performed cost analysis and prepared tenders to be submitted to government organizations for contract procurement.• Conducted end-user technical training and assisted in maintaining an inventory of IT hardware and software assets.

Master'S Degree, Cybersecurity

Bachelor Of Science - Bs, Computer Networking And It Security, 3.7