Andrew Sherrod Email & Phone Number

Atlanta, Ga, Us

Austin, Texas, United States

- Administered 123 different SaaS applications, optimizing user configurations and reducing software costs by 28%- Network support for all Meraki security devices, switches, cameras and Wireless AP’s, resulting in 99.8% uptime- Orchestrated efficient JAMF/Endpoint Manager Fleet management across 500+ devices- Delivered comprehensive IT support for over 200 employees across 4 locations, reducing average resolution time by 40% - Created and implemented a community-based computer donation program while raising the community profile of the organization

Austin, Texas, United States

Designed, executed, and developed successful software projects ranging from 3 to 24 months using Scrum/Agile methodologies:- Created the boarding section of the United Airlines Mobile Application, creating a delightful experience and seamless boarding for hundreds of thousands of United customers- Developed an innovative Outdoor AR app for the City of Austin, enabling foreign investors to visualize future infrastructure projects via Google Tango Unite 2017 Presentation- Project managed a TurboTax-like auditing web app for BDMP, a prominent joint venture by four leading regional CPA and Management Consulting Firms in the US, streamlining a previously laborious paper-based process- Spearheaded the development of a member benefits app for Davis Vision, empowering over 75,000 customers with tools such as AR frame try-on and geolocation for enhanced local branch navigation, significantly enhancing member engagement

Melbourne, Australia

- Developed, tested, and deployed cutting-edge Android applications on the App Stores, including the widely-acclaimed Tram Tracker, which has over 500,000 downloads- Collaborated with cross-functional teams to design and implement innovative features, ensuring exceptional user experiences- Liaise with outside data sources and APIs- Unit-test code for robustness, including edge cases, usability, and general reliability- Work on bug fixing and improving application performance.

Melbourne, Australia

- Spearheaded the management of all technology infrastructure and internal help-desk, effectively ensuring smooth operations within the organization- Played a key role in the successful migration from a fat client Windows PC to a thin client Citrix environment, resulting in significant cost savings for the organization.- Orchestrated project management activities, skillfully overseeing the timely completion of various IT projects- Streamlined vendor management processes, fostering strong relationships and optimizing services and solutions procurement- Aligned the IT strategy cohesively with the business goals of the organization, driving efficiency and productivity

Melbourne, Australia

- Managed a team of 5 Helpdesk staff, and implemented the IT ticketing system- Produced exceptional technical support to end-users, efficiently troubleshooting and resolving hardware and software issues, exceeding service level agreements- Fostered collaboration with cross-functional teams to successfully develop and implement user training programs, resulting in a notable improvement in employees' technical skills and a significant decrease in support requests frequency

Master, Business Information Technology (With Distinction)

included USA Study Tour 2010, two weeks of study at the University of Maryland and Georgetown University, Washington D.C. included China.

Master, Commerce (With Distinction)

included Canada Study Tour 2010, two weeks of study of Ryerson University in Toronto

Graduate Certificate, Science (Network Systems)

Certificate In Fullstack Web Development, Fullstack Web Development

Activities and Societies: Front-End Languages - HTML, CSS, Flex Box, Javascript Front-End Frameworks - Bootstrap, EJS, React, Redux.

Vr Developer Nanodegree, Vr

Subject areas include: • VR Software Development • VR Design • VR Platforms & Applications