Abishek K. Email & Phone Number

Understand the client’s business and the business requirements.Conduct design workshops with Subject Matter Experts to port requirements and user stories to Zuora ecosystem.Create artefacts like project plan, 9 Key design documents, solution blueprint, User stories for the implementation.Worked with the project team members, clients and vendors to coordinate activities, provisioning, environment setup, installation, validation of migrated data.Configuration of Customer Accounts, Creation and Amendments of Orders, Accounting period, Subscriptions, Product Catalog etc.Create amendments of Orders, Accounting period, Subscriptions etc. Setting up Invoice Templates, Communication Profiles, Payment pages. Set up Bill runs, manage Credit and Debit memos, Payment runs and refunds. Worked on Multiple reports across the system for Auditing purpose.Created workflows to carry our repetitive tasks. Conducted gap analysis and documented what "to be" system should look like.Coordinated JAD sessions to understand the user requirements and to jointly develop a solution.Built test Scenarios and Test cases to validate expected outcome.Performing UAT and enabling End-User Training.Support QA team in ambiguity reviews, and in understanding requirements.