Abtin Khamseh Email and Phone Number
I began my career as a helpdesk employee in 2008 while simultaneously pursuing my studies. After about a year and due to a job relocation, I learned about server hardware maintenance and operations. Following that, I received a better job offer and joined Iranian Airports and Air Navigation Company, starting as a helpdesk employee. After some time, I was selected as the head of the helpdesk team.One year later, I joined the network infrastructure team and have been working as a NOC specialist for nearly 12 years. For the past few years, I have been the leader of the Microsoft services and virtualization team.
Tasprovider
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Information Technology Help Desk TechnicianTasprovider Sep 2024 - PresentToronto, Ontario, Canada -
Help Desk Technician (Remote)Amin Pardazeh Pars Company Mar 2019 - PresentLeveraged remote access software to troubleshoot over 10 technical issues weekly, providing real-time solutions through chat sessions, which contributed to a 25% reduction in average handling time.Identified and addressed complex hardware and software malfunctions for 10 end users via phone and email.
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Network Operations SpecialistIranian Airports Holding Company ( State Airports Company ) May 2009 - Present -
It TechnicianEssy Auto Sales And Services Nov 2023 - Sep 2024Supervised 95% of technical issues related to printers, networks, operating systems, and applications.Coordinated IT strategy sessions for 3 departments, identifying key technology gaps and deploying solutions that improved system performance metrics, contributing to better alignment of departmental objectives.Delivered technical support to 5 users concerning the installation of hardware and software components.
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Computer Network TechnicianIranian Airport Company Sep 2009 - Sep 2023Troubleshot and resolution of simple or complex over 100 technical issues weekly.
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Help Desk TechnicianTehran Institute Of Technology (West Branch) Jun 2008 - Sep 2009Monitored the help desk ticketing system queues for requests from over 30 employees and 100 students.Established over 30 user accounts, software applications, set up network settings, and carried out system maintenance tasks.Troubleshooting and resolution of approximately 70 system hardware and software problems.Managed an inventory of over 100 IT equipment items, including computers, laptops, monitors, and printers.
Abtin Khamseh Education Details
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Azad University, Central Tehran Branch, IranComputer Software Engineering -
Azad University, Central Tehran Branch, IranComputer Engineering - Software -
Computer Software Engineering -
Enghelab-E Eslami Technical CollegeComputer Software Engineering
Frequently Asked Questions about Abtin Khamseh
What company does Abtin Khamseh work for?
Abtin Khamseh works for Tasprovider
What is Abtin Khamseh's role at the current company?
Abtin Khamseh's current role is Network and IT Support Specialist | Expert in Troubleshooting and System Optimization..
What schools did Abtin Khamseh attend?
Abtin Khamseh attended Azad University, Central Tehran Branch, Iran, Azad University, Central Tehran Branch, Iran, Azad University (Iau), Enghelab-E Eslami Technical College.
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