- Lead and mentor a team of customer support representatives, dispatch coordinators, and social media managers.- Ensure high-quality inbound customer support, resolving issues promptly and effectively.- Oversee taxi booking and dispatch operations, optimizing routes and reducing wait times.- Manage BPO projects, delivering tailored solutions that meet and exceed client expectations.- Develop and implement social media strategies to enhance brand visibility and engagement.- Achieved a consistent customer satisfaction rate of 95%.- Improved overall team performance and productivity through effective training and leadership.- Successfully reduced average dispatch wait times by 20%.