Abu Ibna Mihran Email & Phone Number

Regina, Saskatchewan, Canada

• Receives, analyzes/tests/repairs/escalates customer issues/complaints. Logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required. • Created new accounts, reset passwords, and configured access to servers and file management software for users.• Investigates, resolves and/or dispatches problems relevant to wireline, wireless, internet access, other emerging Internet technologies and MAX services.• Performs customer and technical resource follow-up on all unresolved troubles.• Acquires updates of all customers affecting policies and procedures. Researches Internet sources for new products and technology relevant to resolving customer complaints/issues.• Reviews and provides trouble statistics upon request by management.• Allocates daily staffing/workload, including the utilization of part time staff. Analyses business requirements and customer demands to ensure adequate coverage.

Regina, Saskatchewan, Canada

• Creating a welcoming environment, helping customers feel understood and relieve to find a suitable solution.• Handling all incoming customer inquiries and applications coming through our different marketing channels.• Effectively gathering information during the sales process to offer a personalized phone solution to each customer.• Providing an excellent customer service to current and prospective customers, both over the phone and in person.• Administrative tasks related to the above include taking payments, setting up new customer accounts and completing sales process, store inventory receiving etc.

Regina, Saskatchewan, Canada

• Engaged with patients and families to provide emotional support and daily living instruction.• Helped clients with personal needs from exercise to bathing and personal grooming. • Monitored vital signs and medication use, documenting variances and concerning responses. • Recorded patient temperature, pulse and blood pressure to monitor health and well-being. • Reported concerns to nurse supervisor to promote optimal care.

Regina, Saskatchewan, Canada

• Fulfill customer needs by providing assistance and information about product features. • Increase purchase amounts by cross-selling with similar products. • Answer incoming phone calls to provide information about store, products and services.• Collect payments and provided accurate change. • Work with fellow sales team members to achieve group targets. • Develop relationships with customers by making personal connections. • Help customers through find specific products, answer questions and offer product advice.

Regina, Saskatchewan, Canada

• Stocking the store floor with merchandise. • Respond to inquiries about 7-Eleven goods and services. • Sanitizing the shop.• Authorizing payments for products and gas pumps.

Dhaka,Bangladesh

Worked as a guest teacher at Adamjee Cantonment College in Information and Communication Technology Dep (ICT) . Main duty was helping students to clear their doubts related to ICT and prepare them for board exam.

Dhaka, Bangladesh

Worked with my IT expert genius team. Guided them to launch two national IT festival. Lead teams to build projects and prepare for national and international competition.

Dhaka,Bangladesh.

• Sale company products in different trade fair. • Took care of product stock in different showroom.• Handeling Cash.• Customer Handeling with care.