• Trained, supervised and monitored front-end staff• Ensured customer satisfaction and handled disputes.• Oversaw and executed Walmart's Corporate philosophy and policies.

HMIS implementation and product review.

• Prepared RFP, SRS, BRD, FAQ, User Manuals, various high-and-low level documents.• Redefined workflows & processes by meeting & eliciting client requirements using various interview techniques and gained customer approval for work flow and screens.• Prepared requirement traceability matrix, test cases and stories for the bench mark testing and led the UAT phase, pilot and rollout.• Prepared workflow diagrams, specifications, models, charts and prototypes; identified gaps & optimized the existing system for better efficiency & cost saving. • Played the role of a liaison officer, received client complaints and criticisms in a positive, creative manner; bridged the gap between clients & application developers; reduced turnaround time by up to 50%• Met contractual reporting requirements; maintained and updated project schedules. • Played a key role in Piloting and rolling out the application; training of super and end users. • Supervised and motivated staff, increased staff retention; enhanced productivity and client confidence which lead to 10% faster milestone sign offs and reduction in project costs.• Represented the organization in secretary level review meetings as domain expert; acted as pivot point in getting sign-offs for milestones. • Triaged between additional functional/change requests, outside the scope of the project gaining additional revenue.• Worked closely with Country Head in aligning a positive political and bureaucratic mindset towards the project; designed additional activities to gain new contracts; actively involved in management discussions related to Data privacy and safety, DBM and DRM.

• Prepared proposals & budgets, gained approvals from funding agencies (total net worth more than 50 Million INR); implemented projects (including PMO, staffing, training, monitoring, mentoring, supervising and core competency development)• Evaluated and monitored projects on-site to analyze the impact based on the objectives.• Prepared and disbursed interim, progress, milestone, financial and final reports with project stakeholders and ensured good relationships/continuity of business.• Digitalized all the project-related documentation (past and present).• Prepared standard protocols and formats for reporting, accounting and data collection which resulted in the correctness, accuracy, the sanity of data for analysis leading to a 30% increase in overall speed.• Audited past projects, prepared financial and project reports and submitted to the funding agencies which improved the mutual relations resulting in new project sanctions.• Planned and implemented events and advocacy activities, and represented the organization in government, corporate-level functions and meetings to increase the visibility of the NGO.• Member of the management council, annual budget team and a strategic advisor to the Chairman• Received a special award from Hewlett Packard (HP) for outstanding services rendered for the implementation of the Tele-medicine Project.