• Respond promptly to help desk tickets and provide remote and on-site technical support to end-users.• Install, configure, and maintain hardware devices, including desktops, laptops, printers, and mobile devices.• Troubleshoot software issues, including fixing network connectivity problems, resolving printing issues, and restoring data from backups using analytical and problem-solving skills.• Implement software updates and patches to maintain the security and performance of systems.• Train users on the proper use of hardware and software, including Microsoft Office Suite and various other applications.• Document technical support incidents and create comprehensive knowledge base articles for future reference, reducing the number of incidents.• Manage the deployment of software and hardware updates, ensuring minimal downtime for end-users.

• Provided prompt and effective technical support to end-users via phone, email, and in-person.• Configured and maintained desktop computers, laptops, and printers, ensuring optimal performance and reliability.• Troubleshot hardware and software issues, including resolving printer connectivity issues, fixing mobile device problems, and restoring data from backups using analytical and problem-solving skills.• Assisted with network connectivity issues, including configuring VPN connections and troubleshooting Wi-Fi problems.