Motivated and dedicated professional. Among the received qualifications, I would like to distinguish thefollowing:- Carrying out supervision, providing leadership and support to the call centerstaff, including monitoring, coaching, and evaluating team work to ensure that qualityand productivity standards are met and exceeded- Readiness to make proactive decisions to meet daily business demands- Determining and prioritizing workload- Reviewing and analyzing system operations in order to optimize efficiency ofcustomer service center- Generating reports to measure productivity and performing analysis to determinerootcause- Responsibility for setting work unit and project deadlines
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Customer Support RepresentativeHolisto (Formerly Splitty) Aug 2020 - Aug 2022Work From HomeJoined Splitty online travel agency as an English and Spanish senior executiverepresentative. I was responsible for dealing with the calls and emails from theclients, managing their reservations, assisting with relocations and dealing withsuppliers. -
Customer Support SupervisorSaber Technologies Pvt Ltd (Cancelon Online Travel Agency) Aug 2019 - Mar 2020Delhi, IndiaLater on, was promoted to a position of the team Supervisor, working for Cancelononline travel agency. I was responsible for looking after a team of staff,ensuring theyprovide good customer service, was also delegating tasks, assisting the team byperforming the tasks with them, helping with staff training and development, handlingcomplaints (from both staff and customers) and helping with quality improvement.
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Customer Support RepresentativeSaber Technologies Pvt Ltd (Cancelon Online Travel Agency) Aug 2016 - Aug 2019Delhi, IndiaJoined an online travel agency Cancelon, working as an English and Spanish customersupport representative.The company provides an online marketplace for selling andbuying hotel reservations. Dealing with global supplier companies such as: Hotelbeds,Hotelspro, W2M, Restel,Tourico, PTC, Smyrooms, Fastpay, Ixpira, Bookohotel, OlympiaEurope etc.
Abu Turab Skills
Abu Turab Education Details
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Spanish Language And Literature -
Accounting
Frequently Asked Questions about Abu Turab
What is Abu Turab's role at the current company?
Abu Turab's current role is Former Customer Support Supervisor at OTA, motivated and dedicated professional with Master's degree at Delhi University.
What schools did Abu Turab attend?
Abu Turab attended Daulat Ram College (University Of Delhi), Ccs (Chaudhary Charan Singh)university.
What are some of Abu Turab's interests?
Abu Turab has interest in Social Services, Children, Education, Environment, Animal Welfare, Health.
What skills is Abu Turab known for?
Abu Turab has skills like Microsoft Excel, Microsoft Word, Customer Service, Management, Team Leadership, Notepad, Powerpoint, Business Analysis, Sales Process, Accounting.
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