• support level 1 SAP MM/SD/FICO/BRS module and Salesforce.• support and check interface file in cross functional and integration CRM/Salesforce to SAP/ERP processes.• Provide day to day first level support of SAP Order to Cash and Procure to Pay processes in relation to issues in SAP system and non-SAP system (such as Salesforce, in-house built platforms).• Monthly reconciliation between SAP and Salesforce system to find gap and report to management.• perform initial testing or… Show more • support level 1 SAP MM/SD/FICO/BRS module and Salesforce.• support and check interface file in cross functional and integration CRM/Salesforce to SAP/ERP processes.• Provide day to day first level support of SAP Order to Cash and Procure to Pay processes in relation to issues in SAP system and non-SAP system (such as Salesforce, in-house built platforms).• Monthly reconciliation between SAP and Salesforce system to find gap and report to management.• perform initial testing or troubleshooting of issues within the system.• monitor IDOC and analyse failed IDOC.• understand user's requirements, propose process changes, and communicate to L2 functional team for changes in SAP system and Salesforce systems.• work with 3rd party applications (non-sap) vendors on issues and new requirements.• Assist in IT Administration execution and review any process control gaps and raise with IT manager to implement processes and policies to address those gaps.Provide ECC6 support and participate in SAP projects/initiatives.• Support Budget rebate System BRS.• Supporting Onboarding process. Show less

Provide ECC6 support and participate in SAP projects/initiatives • supporting 1st/2nd level for module MM/SD/POSDM /BI SAP modules. • To act as the touch point for users of those modules for issues, queries, and enhancements.• Facilitate system improvements and enhancements that would minimize manual operations.• Provide training to end-users when required or as requested by them.• work with SAP functional team and business user to meet business requirements.• UAT Test… Show more Provide ECC6 support and participate in SAP projects/initiatives • supporting 1st/2nd level for module MM/SD/POSDM /BI SAP modules. • To act as the touch point for users of those modules for issues, queries, and enhancements.• Facilitate system improvements and enhancements that would minimize manual operations.• Provide training to end-users when required or as requested by them.• work with SAP functional team and business user to meet business requirements.• UAT Test for new scope with users.• Visit business units/subsidiaries to confirm they are using the correct functions in SAP for the correct processes• Identify areas and implement areas for which processes can be improved to achieve efficiency and effectiveness• Monitor the improved processes and ensure there are continuous improvements• Recommend changes/updates to policies & procedures where warranted by the business improvements• Support in retail sports brand Nike, Columbia, Adidas and etc. Show less

Monitor daily system interface messages (Idocs) for OTI detecting any errors. Root cause analyses, risk assessment of the issue and urgency of corrective actions that maximize integrity of business data. Specialist point of contact for Asia affiliates Idocs monitoring, support business in execution of corrective actions. Ensure OTI/SCM Idocs are processed liaising with local affiliates to ensure Customer orders are processed timely When necessary, submit support… Show more Monitor daily system interface messages (Idocs) for OTI detecting any errors. Root cause analyses, risk assessment of the issue and urgency of corrective actions that maximize integrity of business data. Specialist point of contact for Asia affiliates Idocs monitoring, support business in execution of corrective actions. Ensure OTI/SCM Idocs are processed liaising with local affiliates to ensure Customer orders are processed timely When necessary, submit support tickets (Incidents) to appropriate service systems for errors or issues that cannot be corrected independently. Periodically reconcile transaction data in systems to confirm completeness of system interface operations. Ensure all orders are processed without error in line with month/quarter close activities Define business processes for managing and resolving IDoc errors across multiple entities providing timely resolutions and minimizing impact on productivity focusing but not limited to OTI business processes To consistently provide high levels of service as measured by agreed performance metrics. This includes reports on transactions and interface messages by type/status/error codeCollect and report daily counts and transactions and interface messages by type, status, error codes to allow monitoring and trending of key processes as a measure of process improvement opportunities. Run internal system reporting (SAP ERP system) and extract reporting for applicable Alcon Financial Controls Implement effective Problem Management process within OTI/SCM to reduce/prevent recurring errors and issues. This includes tasks/projects oriented to reduce errors and/or improve data quality Show less

Provide ECC6 functional support and participate in SAP projects/initiatives • support and maintain specific MM/SD/POSDM /BI SAP modules. • To act as the touch point for users of those modules for issues, queries, and enhancements.• Facilitate system improvements and enhancements that would minimize manual operations.• Provide training to end-users when required or as requested by them.• UAT Test for new scope with users.• Visit business units/subsidiaries to confirm they… Show more Provide ECC6 functional support and participate in SAP projects/initiatives • support and maintain specific MM/SD/POSDM /BI SAP modules. • To act as the touch point for users of those modules for issues, queries, and enhancements.• Facilitate system improvements and enhancements that would minimize manual operations.• Provide training to end-users when required or as requested by them.• UAT Test for new scope with users.• Visit business units/subsidiaries to confirm they are using the correct functions in SAP for the correct processes• Identify areas and implement areas for which processes can be improved to achieve efficiency and effectiveness• Monitor the improved processes and ensure there are continuous improvements• Recommend changes/updates to policies & procedures where warranted by the business improvements• Support in retail fashion brand as Zara, Massimo Dutti, Reebok, bebe, Royal Sporting House, CAT and etc Show less

Mydin Mohamed Holdings Bhd Dec 2014 – FEB 2017SAP ERP Support as IT Executive• Work closely with multiple parties i.e., vendor, SAP consultant, Delivery Services, Service Desk Operation, Service Level Management to ensure the high standard services is delivered.• Analyze and solve the SAP MM, SD & Mobile Application issues• Proactively proposing solutions to improve the support of (new) business processes• Analyze and solve SAP failed IDOC and integration to another… Show more Mydin Mohamed Holdings Bhd Dec 2014 – FEB 2017SAP ERP Support as IT Executive• Work closely with multiple parties i.e., vendor, SAP consultant, Delivery Services, Service Desk Operation, Service Level Management to ensure the high standard services is delivered.• Analyze and solve the SAP MM, SD & Mobile Application issues• Proactively proposing solutions to improve the support of (new) business processes• Analyze and solve SAP failed IDOC and integration to another partner.• Analyze and solve Point of sale Price issue• Analyze, evaluate, design, configure, and implement business applications and Enterprise Resource Planning (SAP ERP) system & business process. • Responsible in new patch/go-live events to ensure smooth transition from project to normal operations.• Proactively resolve delivery related issues so as to ensure projects achieve the expected outcomes within the approved quality, timeline.Mydin Mohamed Holdings Bhd May 2013-November 2014IT Helpdesk as Jr. IT Executive • Responds to request via Phone/Zendesk (Ticketing system)/Email• Strong incident management process and good team spirit• Research questions using available information resources advise user on appropriate action• identify and escalate situations that required urgent attention track and route problems and requests and document resolutions prepare activity reports• provide solutions in a timely manner• inform management of recurring problems• Develop knowledge base & user manual documentation• create/Modify user in Active Directory and exchange server• daily report, monthly report and backlog ticket• support calls in the designated prioritize and escalate jobs as required to ensure customer satisfaction • 1st Level Support HQ Staffs• Give Training new agent/end user about Ticketing system zendesk• investigating, diagnosing and solving computer software and hardware faults• 1st Level Point of Sale troubleshooting Show less

• Installing, Maintaining and configuring computer hardware, operating system and application• Guiding Clients on Troubleshooting through series of action either face to face or over the phone to help set up or resolve issues. • on a regular basis, prioritize, manage open cases and establishing good working relationship with customers• Responding within agreed time limits to call-outs• repairing equipment and replacing parts• checks on computer equipment and product update… Show more • Installing, Maintaining and configuring computer hardware, operating system and application• Guiding Clients on Troubleshooting through series of action either face to face or over the phone to help set up or resolve issues. • on a regular basis, prioritize, manage open cases and establishing good working relationship with customers• Responding within agreed time limits to call-outs• repairing equipment and replacing parts• checks on computer equipment and product update before sending out to clients as part of quality control check Show less