Abubacker Sithik Email & Phone Number

Hyderabad, Telangana, India

• Roles and responsibilities at Bharti Airtel ltd:
• Served as SPOC of customer service delivery & assurance and fulfill the expectations of customer.
• Singlehandedly lead of 20 + team to implement the MPLS connectivity to SBI core applications for 900+ branches & 300+ ATM throughout Andhra Pradesh state.
• Handling multiple team of sales, feasibility, planning, IP NOC, Infra, deployment, OFFNET & NOC for service delivery and operations of customer’s network.
• Monitored and… Show more Roles and responsibilities at Bharti Airtel ltd:
• Monitored and identified the capacity of performance issues for branches connectivity to ensure, uninterrupted operation of customer’s core applications.

Hyderabad, Telangana, India

• Served as single point contact of customer service delivery & operations.
• Handled 10 + team to implement the MPLS connectivity to SBI core applications for 300+ branches on PAN India.
• Handled with IP NOC / RF Team / Order Management team / Other ISP’s regularly on link delivery part.
• Coordinate with OFFNET team like Bharti Airtel, SIFY, RCOM, TIKONA & HUGHES network for provided ISPs bandwidth to customers.
• Managing customer REMEDY tool for monitoring and to maintain SLA.

UAE

• Handling on experience of GPON migration.
• Handling on experience of ONT installation.
• Resolving coordination issues between the field staff and the design team.
• Checking Qos of ONT installation.
• Working in Engineering Support section. Co-ordination of various site surveys for variety of Customer service requirements. Generation of survey reports based on inputs. Co-coordinating with various sections for.

Chennai, Tamil Nadu, India

• Handling experience in wireless - RF link trouble tickets (wimax /Radwin) and coordinating with NOC / customer to resolving the issue.
• Experience in maintaining RF network of BTS, WIMAX links, Point to Point and Point to Multi Point network (MPLS,ILL )for co-ordinate with Field engineer to network issues throughout Tamilnadu state.
• To maintain and tested with RF network spares for BTS and customer end equipment.
• NMS Monitoring the ring and back bone networks, if fails… Show more
• NMS Monitoring the ring and back bone networks, if fails resolving it with the help of MAN team.
• Trouble shooting in Cisco routers

Chennai Area, India

• Installation and maintenance of PRI, BRI, Domestic Leased circuits etc.,
• Implementation, integration, testing, operations and maintenance of transmission networks for EBS
• Enterprises business network solutions – PRI and Leased Line.
• Wire-line transmission – Optic Fiber and Copper.
• Knowledge of controlling the testing instruments Viz. E1Tester, Ethernet Tester & PRI Tester.
• Tejas and ECI integration and commissioning.

Chennai

• Installation and maintenance of PRI, BRI, Domestic Leased circuits etc.,
• Implementation, integration, testing, operations and maintenance of transmission networks for EBS
• Enterprises business network solutions – PRI and Leased Line.
• Wire-line transmission – Optic Fiber and Copper.
• Knowledge of controlling the testing instruments Viz. E1Tester, Ethernet Tester & PRI Tester.
• Tejas and ECI integration and commissioning.

Chennai Area, India

• Health checkup of all Wimax BS in Chennai Region & Alarm monitoring.
• Implementation of new Customers links.
• Resolution of call & circuit related tickets opened by service desk for various data service.
• Overall Operation & Maintenance of Wimax & Radwin products.
• To analyze the Customer issues & apply necessary changes if required.
• Coordinating with Corporate Customer & doing Field AT to resolve the customer.

Chennai

• Health checkup of all Wimax BS in Chennai Region & Alarm monitoring.
• Implementation of new Customers links.
• Resolution of call & circuit related tickets opened by service desk for various data service.
• Overall Operation & Maintenance of Wimax & Radwin products.
• Coordinating with Corporate Customer & doing Field AT to resolve the customer.
• Circuit Provisioning in coordination with national & international POI partners.

Tirunelveli

• Install, upgrade, support and troubleshoot XP, Windows 7,windows 10and Microsoft Office 2007,2010And any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any Other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized Peripheral equipment
• Troubleshooting network connectivity in a LAN/WAN environment.