Abubakar Abdullahi Email and Phone Number

• Deliver results and outcomes through hands-on contribution in Agile Teams & ARTs• Transform DTPS services from a classical task-based delivery model into an agile and self-managed delivery unit leveraging standard frameworks (e.g. SAFe, SCRUM …)• Manage delivery of Vendors’ services and ensuring the compliance of the IT Service Provider(s) against company policies. • Leverage onsite and country presence to deliver excellent Digital Workplace services, specifically for the Business unit assigned.• Plan, execute and monitor results specifically for the Business unit as per position accountability.• Collaborate with specific DTPS Business Unit Director• Develop team and conduct regular feedbacks, create development plans and execute performance reviews • Collaborate in an engaging way• Create collaborative environment to build and develop agile thinking and support the agile delivery concept. • Deliver results and outcomes through Service Desk & Onsite Support.• Effective Asset & Configuration Management and Service Performance Management.• Cloud (Edge Server Management or Country Application Management within Azure Cloud …)• Effective Network Management (WAN, LAN, Wifi, VPN …)• End-User Device Lifecycle Management (Intune & MDM Management, M365, Collaboration & User Productivity Suites)• Vulnerability Management and Telephony Network Operations & Management.• IT Service Management Processes (e.g. IR, SR, CR, Problems), Automation, Knowledge Management & Housekeeping.

• Optimize WAN, Printers and LAN availability in the Plants and Depots and HO, by promptly assisting in troubleshooting and resolving issues remotely all the time.• Optimize the Severs availability in Plants and HO by ensuring that all the necessary services are running all the time and by promptly troubleshooting and resolving all downtime.• Ensuring effective support (2nd level) for users on general desktop services at the Head Office (primarily) and extending it to the Plants.• The planning and control of service provision to users, including the negotiation and execution of Service Level Agreements, and the dynamic planning, scheduling and control of operational facilities to provide the agreed levels of service, taking account of continuous changes in both supply and demand.• End-to-end management of all changes to I.S. environment to ensure its continuous integrity, availability, effectiveness, and resilience according to business needs• Matching of Hardware, Software, Network and overall systems capability and services in a cost-effective manner.• Maintain high safety standard in all the Sites by ensuring that the Company safety and government • Organize training and refresher training for IT Operations team member before deployment of any projects and whenever there is an identified gap.• Prepare a monthly availability reports for the review of the performances of all the service providers.• Infrastructure support and projects management • Design and manage SharePoint application across the country.• Manage the lotus notes workflow application across the country.

Manage Service and Operational Level Agreements and report on KBIs to include review of current KBI strategies with a view to continuous improvement in these areasWindows Operating system support, Printers Support, Microsoft application (Office 365) LAN, WAN and HHT (Handheld Terminal) Support.Ensure high-level user performance by selecting, developing, and training.Daily, weekly and monthly backup of servers for business continuity in case of disaster and record keeping.Ensure security and integrity of Networks, Systems, data and intellectual properties of the users in general and the company in particularDeliver project activities in line with plan and budget assigned by the head office or group. Ensure that activities are carried out in the context of the country I.S function and adhering to the procedures, standard, disciplines, and management according to Coca-Cola Hellenic Bottling Company policies.Provide 100% efficient and support to business application Systems to encourage information exploitation and synergy within Business.Maintain good working relationship with user departments and ensure near excellent customer relations.Ensure Hardware and Software downtime is resolved within 48hrs after issues are reported.Ensure 100% accuracy of Asset records by user in Plant & Depot & strict adherence to disposal of obsolete IT equipment in line with Company policy

Maintaining and troubleshooting of Citrix apps.Interact with numerous server platforms in a multi-layered environmentEnsure the constant operational of and not limited to Email, FTP, file, Active Directory and other servers required for operational functionality of the businessAdminister Microsoft Windows 2003 Server Active Directory i.e. Users account creation, delegation of right, group, organization units, disable/enables accountsMaintain operational of TCP/IP, DNS, DHCP, wireless and physical networkMaintain and administer in-house CRM Software like Peachtree, Dolphin , Goldmine, Quotewerk and JskedAbility to administrate and maintain GPO Policy settingsAdministers and manage MacAfee EPO(Antivirus) across the LAN, MAN and WANInstall administer Print server, shared printers, scanner and other network devices and peripheralsInstall, Manage and administers all network accounting applications

Support the wired and wireless network infrastructure at customer sites.Managing the internal DNS and DHCP serverRepair, replace and upgrade of any part of the network infrastructure or computerTraining on CCNA and ComPTIA courses.Planning and installation of Cisco network infrastructuresConfiguring of Operating Systems, Linux/Unix Windows XP, Vista, Windows 7, Windows 2003 and 2008 ServerConfiguring of inter network operating system like Cisco, mikrotik and Juniper Devices.Installing Satellites and troubleshooting VSAT for Polarization and so on….