KEY RESPONSIBILITIES-Manage Customer Finance Representatives to deliver on set targets.-Support States and Region in their work with difficult arrears Clients.-Staff Coaching and training on arrears management- Manage Alternative delivery channel of payments.-Manage additional adhoc tasks as assigned by the Sales Managers and Customer Finance Manager.DELIVERABLES AND ACTIVITIES- Develop a scalable Credit portfolio maintenance and recovery process.- Analyze Credit data on sales results and develop operational and to address performance gaps and improvement.-Reach all quantitative and qualitative targets set by the customer finance department on late to first payment, bounce backs, Repossession and Momo Agents.-Analyzing operational process and reviewing them to enhance results.-Managing and maintaining the Zine at a high positive Credit portfolio.-Coordinate and align with stakeholders to reduce arrears including holding Recovery meeting with sales team leads.-Performing Repossession of our Kits and visit to difficult areas clients.-Conduct coaching sessions on recovery activities for your team and Sales teams in the region.-Monthly performance reviews and training for performance improvement with customer finance representatives team within the region.-Delivered better and seamless payment channel ( paga and Momo) to customer locations over time.- Manage repayment payment integration within the respective regions.-Manage an increased percentage of customers making payment via alternative delivery channels.work with our customers to understand needs and provide improvements to seamless and better payment channel in the Zone/ region.