Abubakar Sheikh Email & Phone Number

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

🔹 I am driving the force behind placing the customer at the heart of everything we do at ECS, relentlessly advocating for their needs, preferences, and sentiments.🔹I lead the charge in delivering outstanding customer service by implementing industry-leading practices, and service standards that empower our team to consistently exceed customer expectations.🔹Through the implementation of Customer Satisfaction (CSAT) and Net Promoter Score (NPS) initiatives, I harness valuable customer feedback to generate actionable insights that drive continuous improvement and enhance the quality of our services.🔹With a keen eye for identifying critical touchpoints, I proactively optimize customer experiences, turning them into opportunities to create memorable interactions and build long-lasting customer relationships.🔹Using customer insights as a catalyst, I collaborate cross-functionally to spearhead meaningful changes in service strategies, processes, and policies, fostering a culture that puts the customer first throughout the organization.🔹Custodian of all Consumer Insights and research conducted for the organization and ensuring that impartiality is maintained in transferring unbiased insights to the relevant stakeholders.🔹I embrace creativity and innovation to solve customer challenges, constantly exploring new approaches to elevate service quality and differentiate ECS as a customer-focused industry leader.

Lahore, Punjab, Pakistan

Leading day-to-day operations and setting high service standards for outstanding customer support.🔹Developing effective procedures, policies, and standards to exceed customer expectations.🔹 Inspiring a customer-centric team to consistently surpass satisfaction goals.🔹 Implementing innovative customer loyalty programs to cultivate lasting relationships.🔹 Meticulously documenting interactions and leveraging data insights to drive improvements.🔹 Building and training a top-performing support team to deliver exceptional experiences.🔹 Aligning support strategies with the company's vision to achieve mission-driven success.🔹 Staying ahead of industry trends and applying best practices to enhance service quality.🔹 Collaborating with cross-functional teams to drive seamless coordination and results.🔹 Excelling in complaint and feedback management to ensure swift resolutions and customer happiness.🔹 Orchestrating engaging events to strengthen connections and foster a sense of community.🔹 Adapting to additional tasks assigned by leadership with flexibility and enthusiasm.🔹 Partnering with HR to create a supportive environment for employee growth and success.

Lahore, Pakistan

- Product Development- Wireframes- Marketing Strategy- Vendor Acquisition - Account Management- End to End Operations

Lahore, Pakistan

- End to End Operations- Customer Services- Stock Management- Product Listing

Lahore, Pakistan

Lahore, Pakistan

🔹Led a dynamic team of customer service representatives in a fast-paced restaurant call centre environment, ensuring exceptional service delivery and customer satisfaction.🔹 Streamlined call centre workflows and implemented efficient processes, resulting in reduced wait times and increased overall customer service efficiency.🔹 Trained and coached team members on effective communication and problem-solving techniques, resulting in a 20% improvement in first-call resolution rate.🔹 Cultivated strong customer relationships by actively listening to their needs, providing accurate and personalized assistance, and ensuring prompt issue resolution.🔹 Successfully handled escalated customer issues, demonstrating excellent conflict resolution skills and turning challenging situations into positive customer experiences.🔹 Collaborated with restaurant operations and management teams to align customer service strategies with organizational goals, ensuring a seamless and delightful customer experience.🔹 Analyzed customer feedback and implemented targeted training programs to address specific areas of improvement, resulting increase in customer satisfaction ratings.🔹 Monitored team performance through performance metrics, conducted regular performance reviews, and provided ongoing coaching and development opportunities.

Bs Communication Studies, Pr & Advertising

Creative Media Production, Print & Digital Media