Abubaker Mohamed Email and Phone Number

• Streamlined IT infrastructure by implementing efficient systems and processes, resulting in an increase in workflow productivity.• Designed and executed IT security protocols, ensuring data protection and minimizing risks of cyber threats.• Provided technical support and troubleshooting expertise to diverse user base, resolving issues promptly to maintain optimal system functionality.• Implemented and managed network infrastructure, including routers, and switches, ensuring optimal performance.• Administered and maintained Windows servers, overseeing routine backups, updates, and troubleshooting to minimize downtime.• Provided end-user support and training, resolving hardware and software issues promptly to maintain seamless operations and user satisfaction.• Implemented and managed Active Directory infrastructure, including user and group management, and security policies.• Managed and optimized deployment of Office 365 across organization• Provided comprehensive training and support to employees on Office 365 tools and features, enabling them to effectively utilize platform and improve their work efficiency.• Analyzed and diagnosed technical issues in computer systems, identifying root causes and implementing effective solutions to minimize downtime and increase productivity.• Developed company's official website using HTML and CSS.• Managed and coordinated internal system project that helped the company to increase insurance request processes.

• Installing, upgrading and configuring new hardware and software to meet company objectives.• Established inventory management system using ASP.NET with HTML for front end and C# for backend and SQL server database to store data, and responsible for monitoring system and solving issues when they arise.• Managing CCTV camera system.• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues• Keeping up to date with advancements and best practices in IT administration.

• Coordinated IT operations activities to deliver smooth flow of daily business needs for more than 60 employees.• Built, repaired, and installed computer-related hardware based on deployment procedures.• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.• Monitored hardware, software and peripheral performance against organizational expectations.