Planning Team Leader-Wireless Networks
• Directed strategic planning and execution of wireless network projects improved coverage by 45% and reduced downtime by 17% using advanced RF planning tools.• Supervised and led teams, including decision-making, coaching, mentoring, and conflict resolution, achieving a team satisfaction rate of 96%.• Managed projects, including new system installations or upgrades, coordinated technical and non-technical activities with regional vendors, resulting in a 19% reduction in installation time.• Coordinate all capacity upgrades, density study reports and provision of solutions to customer complains.• Spearheaded planning and deployment of 100+ wireless network sites enhanced coverage and capacity by 27% and improved user connectivity experience by 33%.• Oversaw the development of short and long-term strategic goals focused on the design, planning, and development of wireless networks, achieving a 91% success rate in meeting strategic objectives.• Coordinated capacity upgrades, density studies, and customer complaint resolutions, successfully addressed 87% of customer complaints within 48 hours.• Provided technical expertise and leadership ensured efficient use of technologies and new product introductions, leading to a 23% increase in service enhancements.• Managed sales processes for customer RFQs, RFPs, and contracts increased the sales conversion rate by 19%.• Collected and analyzed marketing information enhanced customer relationships through proactive engagement, resulting in a 22% improvement in customer satisfaction.