Abubaker Surve , Pfmp ®, Pgmp ®, Prince 2®, Itil® Email & Phone Number

Thane, MH, IN

Mumbai Area, India

• Responsible for Customer Service Delivery and Implementation in APAC and Middle East Region
• Handling Customer Relationship Management and Repeat business in existing accounts.
• Accountable for various phases of Programs including planning, execution program budgeting and control, and project improvements.
• Plan and drive all aspects of program governance, communication plans, customer concern procedures, program cost/budget management, and program level inter-dependencies… Show more
• Plan and drive all aspects of program governance, communication plans, customer concern procedures, program cost/budget management, and program level inter-dependencies management between partners.
• Build relationship with Service providers vendors and Partners for implementation and maintenances of programs

Mumbai Area, India

Mumbai Area, India

• Handling Operation for IT Support and Infrastructure Services
• Heading Project / Project Managemnet, TRC and Field support.
• Heading Business Segment TSG, WSG and ATM
• Heading complete cycle of customer management from Project to Service delivery and Assurance.

Dubai

• Heading Project Leads and Commissioning team for Project Executions.
• Implementing Projects for Telecom Services ( Energy & Infrasturture)
• Leading the Virtual project team (as the overall primary point of contact and escalation point), coordinate all project delivery activities and ensure that all key milestones are met.
• Execute the project governance and chair both operational and strategic project review boards.
• Proactively provide the project Customer and internal… Show more
• Proactively provide the project Customer and internal stakeholders with frequent programme progress reports, highlighting Risks, Actions, Issues, Dependencies and Changes.

Mumbai Area, India

Heading Program / Project Managers team for National and International project implementation.Heading customer support and Technical repair centerImplementing projects for Enterprises and channel Sales, Project sales, Managed Services and BTS business.Responsible for timely completion of all projects within stipulated budget.Escalation points for Program.

Mumbai Area, India

Key AccountsHandling the Key Accounts in terms of Service Delivery.Single point Contact for Service delivery in Mumbai Region.Rollout of all terrestrial Voice and Data Networks.Managing the deploy team to get timely delivery of Service.Ensuring Timely and Proper Entry of Orders.Ensuring End to End Delivery of Service Orders.Ensuring the proper provisioning.

Mumbai Area, India

Handled the Western region in terms of Program ManagementActing as an Escalation points for Program Manager. Working with team to improve the customer satisfaction wrt to Network Roll out, Uptime, Contracts and Receivable. Responsible for updating the Customers on the Technology developments in the Satellite communications, future road map etc.Have the.

Mumbai Area, India

Successfully managed the Government and Corporate Account in Western Region.Received orders from Central Bank Of India, Bhri Mumbai Corporation (BMC) and RCF order for servers and PCs valued of around Rs. 100 million. Received an order from Can bank Securities for IBM Servers and PCs valued of around Rs. 50 million.

Master Programs; Mba, Project Management, First Class

Project Management

Bachelor Of Engineering - Be, Electrical, Electronic And Communications Engineering Technology/Technician, First Class

Bachelor Of Engineering (B.E.), Electronic And Communication, First Class

Done my B.E