1. Key person responsible for planning, executing, controlling and monitoring of all facets of Toll operations... 2. Developed process documents and provided key training to personnel to establish continuity of contractual obligations...3. Responsible for manning level, preparing roaster, formats, public relations, plaza inspection & revenue leakage control by surprise checks... 4. Ensuring effective staffing planning for optimizing manpower & its utilization, reducing wastes for enhancing productivity and profitability…5. Ensuring that teams adhere to all the quality standards and procedures through monitoring sessions. Directing, leading & motivating workforce and imparting continuous on job training for accomplishing greater operational effectiveness/ efficiency... 6. Taking care of End User complaints at the Toll Plaza and ensuring their satisfaction. Taking remedial measures to ensure reduction and permanent elimination of complaints...7. Monitoring and Investigation of Discrepancies, Shortages, Mis classification, Exemption and Violation on daily basis to keep it at minimum label levels to check against pilferage and leakage of toll revenue… Monitoring of Daily, Weekly and Monthly reports to detect any malpractices at the toll plaza… 8. Ensuring that prompt service is provided to maintain a smooth flow of traffic at the Toll Plaza... Training all the Toll Staff for effective performance of their functions on Training Need Identification basis… Administering all the factors affecting smooth operation i.e., Staff, machines, equipment, etc to ensure utilization to the optimum level... 9. Manage safe keeping, transporting, reconciliation & banking of toll revenue...10. Inculcating efficiency of the Toll Operations and other staff to ensure safety of Toll Users and Employees at all times… 11. Monitoring of Response time of Patrolling and Ambulance services to meet the CA requirements…

Overall operation of Toll plaza

 Worked in fighter and helicopter squadrons. Driving all specialist vehicles tarmac area, Airfield duties. Worked in Air traffic control duties.