Amber Buchanan Email & Phone Number

Provide optical services using state of the art technology and offering contemporary services and products. Preform administrative activities including records management, insurance processing, and regulation compliance’s. Guide patients through identification and fitting of eyewear selection, adjustments, and repairs. Design, measure, fit, and adapt.

Farmers Branch, Texas, US

• Directed and oversaw operations for $1.5M business and managed staff of 8. Managed day-to-day operations including marketing, human resources, accounts receivable, budgets, inventory, equipment, customer service, and.
• Developed store and staff sales goals; produced, executed, and monitored sales techniques and programs. Administered store budget; analyzed and prepared detailed financial reports; managed accounts receivable.
• Partnered with Lab Manager to monitor status of workflow and ensure quality control standards. Oversaw compliance with laws and industry regulations. Managed human resources including selection, orientation, training &.
• Used consultative marketing to assess customer needs, identify opportunities, build relationships, and ensure long-term customer satisfaction. Performed licensed optician activities. Operated and maintained lab.

Milan, Italy, IT

• Directed and oversaw operations for $300K business and managed staff of 1. Managed day-to-day operations including marketing, human resources, inventory, customer service, and regulatory.
• Produced, executed, and monitored sales techniques and programs. Analyzed and prepared detailed financial reports; supervised inventory and equipment maintenance. Performed licensed optician activities.
• Managed human resources including selection, orientation, training & development, performance management, and employee relations. Maintained compliance with laws and industry regulations.

Cincinnati, Ohio, US

Provide optical services using state of the art technology and offering boutique services and products. Perform administrative activities including records management, insurance processing, and regulation complianceGuide patients through the identification and fitting of eyewear selection, adjustments and repairs. Design, measure, fit, and adapt lenses and.

Kuwait International Airport, KW

Direct and oversee operations of contracted services for Southwest Airlines. Manage supervisors, team leads, and staff. Manage day-to-day operations including quality control, human resources, inventory, customer service and regulatory.Oversee adheres to quality control practices and implementation of standard operating procedures. Manage human resource.

Farmers Branch, Texas, US

Directed and oversaw operations for $850K business and managed staff of 5. Managed day-to-day operations including marketing, human resources, accounts receivable, budgets, inventory, customer service, and regulatory. Designed and implemented business initiatives to improve organizational and individual performance.Developed sales goals for store and.

Assisted and educated patients with identifying and fitting eyewear selection, adjustments and repairs. Provided individualized recommendations for lenses and frames. Measured, fit, and adapted lenses and frames for patients; measure patients for size of eyeglasses and coordinated frames with facial and eye measurements and optical prescriptions. Prepared.

Lawrenceville, GA, US

Conducted preliminary ophthalmic screenings and markets optical services. Screenings include Visual Acuity pretesting; NCT, Auto Refractor, Visual Field testing, Snellen Chart, Color Vision testing, and Stereopsis testing. Performed proper fitting of contact soft lenses; educated and assisted patients with insertion, removal, and care of contact lenses.

Coordinated medical claims with insurance companies and Ohio Bureau of Workers Compensation. Adheres to HIPPA Privacy Rule regulations. Collected and organized accounting records for store location. Maintained patient record database and files.

Cincinnati, OH, US

Assisted with preparation of culinary events. Trained new employees. Received federal government security clearance for political events. Maintained compliance with local, state, and federal laws and regulations.

Provided customer service and resolved customer issues. Analyzed orders to assess credit card fraud potential; authorized order and referred to Fraud Department. recipient of Employee of the Month Award. Promoted from Order Entry ahead of schedule. Coached new employees.