Amber Buchanan Email & Phone Number

Provide optical services using state of the art technology and offering contemporary services and products. Preform administrative activities including records management, insurance processing, and regulation compliance’s. Guide patients through identification and fitting of eyewear selection, adjustments, and repairs. Design, measure, fit, and adapt lenses and frames for patients. Conduct ophthalmic pretest screenings and market optical services. Perform fitting, education and procurement of contact lenses. Prepare and maintain financial and patient records, verify and process insurance. Maintain compliance with laws and industry standards.Create, design, and author articles for company newsletter.

Farmers Branch, Texas, Us

Directed and oversaw operations for $1.5M business and managed staff of 8. Managed day-to-day operations including marketing, human resources, accounts receivable, budgets, inventory, equipment, customer service, and regulatory. Designed and implemented business initiatives to improve organizational and individual performance. • Developed store and staff sales goals; produced, executed, and monitored sales techniques and programs. Administered store budget; analyzed and prepared detailed financial reports; managed accounts receivable; supervised inventory and equipment maintenance. Met or exceeded operational scorecard goals. • Partnered with Lab Manager to monitor status of workflow and ensure quality control standards. Oversaw compliance with laws and industry regulations. Managed human resources including selection, orientation, training & development, performance management, and employee relations. • Used consultative marketing to assess customer needs, identify opportunities, build relationships, and ensure long-term customer satisfaction. Performed licensed optician activities. Operated and maintained lab machinery and fabricated eyewear.

Milan, Italy, It

Directed and oversaw operations for $300K business and managed staff of 1. Managed day-to-day operations including marketing, human resources, inventory, customer service, and regulatory. • Produced, executed, and monitored sales techniques and programs. Analyzed and prepared detailed financial reports; supervised inventory and equipment maintenance. Performed licensed optician activities. • Managed human resources including selection, orientation, training & development, performance management, and employee relations. Maintained compliance with laws and industry regulations.

Cincinnati, Ohio, Us

Provide optical services using state of the art technology and offering boutique services and products. Perform administrative activities including records management, insurance processing, and regulation complianceGuide patients through the identification and fitting of eyewear selection, adjustments and repairs. Design, measure, fit, and adapt lenses and frames for patients; measure patient for size of eyeglasses and coordinated frames with facial and eye measurements and optical prescriptions. Conduct preliminary ophthalmic screenings and market optical services. Screenings include Visual Acuity pretesting: NCT, Auto Refractor, Visual Field testing, Snellen Chart, Color Vision testing, and Stereopsis testing. Perform fitting, educating, and ordering contact soft lenses.Prepare and maintain financial and patient records; verify and process insurance. Maintaincompliance with local, state, and federal laws and industry regulations.

Kuwait International Airport, Kw

Direct and oversee operations of contracted services for Southwest Airlines. Manage supervisors, team leads, and staff. Manage day-to-day operations including quality control, human resources, inventory, customer service and regulatory.Oversee adheres to quality control practices and implementation of standard operating procedures. Manage human resource policy including selection, orientation, training and development, performance management, safety, and employee relations.Prepare and file daily, weekly, and monthly reports; comply and summarize data to support reports. Maintain compliance with local;, state, federal laws and industry regulations. Ensure strict adherence to internal controls.Analyze staffing requirements and schedule to meet service requirements. Forecast, purchase, and manage, including inventory, mechanical parts, and personal protective equipment.Assess SWA needs and provide superior service to ensure long=term customer satisfaction.

Farmers Branch, Texas, Us

Directed and oversaw operations for $850K business and managed staff of 5. Managed day-to-day operations including marketing, human resources, accounts receivable, budgets, inventory, customer service, and regulatory. Designed and implemented business initiatives to improve organizational and individual performance.Developed sales goals for store and staff. Produced, executed and monitored sales techniques and programs.Monitored store budget; analyzed and prepared detailed financial reports; managed account receivable; supervised inventory and equipment.Managed human resource policies including selection orientation, training and development performance management, and employee relations.Partnered with Lab Manager to monitor status of workflow and ensure quality control standards.Performed licensed Optician activities.

Assisted and educated patients with identifying and fitting eyewear selection, adjustments and repairs. Provided individualized recommendations for lenses and frames. Measured, fit, and adapted lenses and frames for patients; measure patients for size of eyeglasses and coordinated frames with facial and eye measurements and optical prescriptions. Prepared and maintained financial records and patient records; verified and processed insurance. Maintained compliance with local, state, and federal laws and industry regulations.

Lawrenceville, Ga, Us

Conducted preliminary ophthalmic screenings and markets optical services. Screenings include Visual Acuity pretesting; NCT, Auto Refractor, Visual Field testing, Snellen Chart, Color Vision testing, and Stereopsis testing. Performed proper fitting of contact soft lenses; educated and assisted patients with insertion, removal, and care of contact lenses; ordered and dispensed. Assisted and educated patients with identifying and fitting eyewear selections, adjustments and repairs. Provided individualized recommendations for lenses and frames. Designed, measured, fitted, and adapted lenses and frames for patients; measured patient for size of eyeglasses and coordinated frames with facial and eye measurements and optical prescriptions. Prepared and maintained financial records and patient records; scheduled appointments; verified and processed insurance. Maintained compliance with local, state, and federal laws and industry regulations.

Coordinated medical claims with insurance companies and Ohio Bureau of Workers Compensation. Adheres to HIPPA Privacy Rule regulations. Collected and organized accounting records for store location. Maintained patient record database and files.

Cincinnati, Oh, Us

Assisted with preparation of culinary events. Trained new employees. Received federal government security clearance for political events. Maintained compliance with local, state, and federal laws and regulations.

Provided customer service and resolved customer issues. Analyzed orders to assess credit card fraud potential; authorized order and referred to Fraud Department. recipient of Employee of the Month Award. Promoted from Order Entry ahead of schedule. Coached new employees.