Alex Buck Email & Phone Number

Bloomington, Indiana, United States

• Technical Troubleshooting: Resolve complex client issues, including printer and WiFi connectivity, across diverse environments such as medical offices, construction sites, and restaurants.• Network Management: Redesigned network monitoring systems for efficiency, enabling remote configuration and firmware updates for optimal network performance.• Innovation Leadership: Drive the modernization of company processes, including implementing a new ticketing system and overhauling outdated network infrastructure.• Strategic Planning: Engage in business strategy sessions and daily meetings with the company president, contributing to organizational growth and operational improvements.• Client Relationship Management: Actively participate in Business Networking International (BNI), representing the company and expanding client base across sectors like local government and property management.• Infrastructure Implementation: Lead the installation of security cameras, NVR systems, and data storage solutions, enhancing security and data management for clients ranging from small businesses to enterprise-scale entities.

Bloomington, Indiana, United States

Administer the access control database by protecting sensitive information and preventing potential data breaches.Facilitate investigations by gathering CCTV records.Ensure effective fire monitoring by evaluating fire detection system and communicating impairments to internal associates.Showcase reliability by logging 3000+ regular/overtime hours in the first year and volunteering for vacant shifts.

Bloomington, Indiana, United States

While working various customer service roles, invested time, knowledge, and passion into learning/applying the skills listed.Provided value in food service roles (via temp agency) by interacting with customers of all personality types, utilizing multi-tasking skills, and solving unforeseen issues.Assisted a moving company with college student "move-in" week by displaying hard work ethic and ability to build relationships.

Bloomington, Indiana Area

Thrived in a start-up environment with ~5 employees by engaging directly with the CEO and CTO.Diagnosed and resolved the company's infrastructure issues by creating system services and setting up timed tasks within the system.Guided company's transitions away from Slack by establishing a Rocket.Chat server.

Served as the founders' first hire by developing the technical support Q&A process from scratch.Contributed to effective IT operations by responding to support chats in a timely manner.Collaborated with Infrastructure Engineer to address major technical issues.Authored kb articles and quick responses through effective written communication skills.