Abu Coomber Email & Phone Number

Boston, MA, US

Boston, MA, US

Freetown, Sierra Leone, SL

Boston, MA, US

Jersey City, NJ, US

• Provided support to Executives, business-critical application and software deployment using SCCM and active directory etc.
• Reviewed open issues, prioritized, addressed efficiently and the incident description and solution are documented properly.
• Worked closely with other engineering team to troubleshoot issues, ranging from O365, Cisco phone systems and other applications.
• Recommend end user hardware and software upgrades as necessary.
• Kept IT management informed of major problems and technical emergencies. (Early Notification), computer imaging and deployment. Design, test, deploy and maintain Windows based computer images, Assist in macOS imaging.
• Using SCCM in deploying new Install and configured PCs/laptops, updating and maintaining the image of Windows 10 with Office 2016 Suites, McAfee Enterprises EPO application and other application installed.

• Determine the goals of the political party situation room with outlines provided by the political party management. Develop requirements, outlines, budgets, and schedules for Election Day.
• Prepare long and short-range plans for systems development, and acquisition of the resources needed to support the political party.
• Manage communications and working relationships between support staffs and party executives within as well as multiple outside IT service providers
• Provided real time onsite technical services assistance with support for the designing, developing, implementing and coordination for all areas of information technology to assure data accuracy and security.
• Implement, maintain, and ensure maximum uptime for servers and computers systems during election time.
• Manage all aspects and ensure security of IT assets, data, network access, and backup systems and supervise the security of internal and external systems including software applications, network, phone systems and.

• Extensive Office365 migration work with Microsoft Suites, especially Outlook
• Receive work tasks through the company’s enterprise ticketing system to install hardware and software on desktop and laptop machines.
• Image or re-image computers from Partner’s enterprise and proprietary hardware.
• Respond to assigned tickets and requests of medium to high complexity escalated from the tier 1 desktop team.
• Install, support, and diagnose/troubleshoot hardware and software for desktop and laptop computers.
• Configure iOS and mobile devices, depending upon what the doctors and nurses carry.

Boston, MA, US

• Support and deploy Microsoft O365, Microsoft One Drive, Microsoft Enterprise Mobility Suite, Skype For Business
• Perform data migrations and assist in data restorations and create and maintain support documentation for the team based from fixes found during troubleshooting issues, as well as installation guides for software and.
• Log problems and resolutions using Problem Tracking Software and update work tickets in real-time with status and next steps toward closure and detailed resolution steps
• Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment.
• Work collaboratively with internal and external groups in a team environment to improve overall customer service and support.
• Support, trouble shoot and configure remote access to assist network users with connectivity to EOHHS network from non-magnet connections.

• Serve as a full-time technical consultant to individuals and 5 small businesses and provided over 50 hours of man-hours a week.
• Provided system security, PC/servers build and management, networking wire and wireless, printers support, Microsoft office applications (Word, outlook etc.) support and Google apps.
• Design/Configure CMS to static HTML Websites.
• Implemented and support business network data systems with high-level security analysis with recommendations and insight on asset purchase, procurements and management.
• Collaborate and Consult on website design, hosting, creation, implementation and technical documents.
• Restore hardware and software on MAC and PC laptops and desktops; break and fix issues. Implement remote desktop support and management system for clients, setup business backup systems and monitor clients’ networks.

• Troubleshoot and develop technical solution related to software and hardware issues. Troubleshoot network performance issues, provided technical support and guidance to users.
• Managed all daily desktop support, operation system, smart phones and tablets activities.
• Supported over 50 clients with all operations support issues and maintained a strict
• Create and maintained documentation while providing management and leadership for desktop support team of 3 technicians; train, support, and advise staff when resolving technical problems.
• Performed similar duties in other companies stated below.

• Provided Voice Over IP technical support to small businesses, server support, phones and system security, server build and management.
• Designed and maintained severs and desktops with high-level security.
• Served as Website Designer and Web Administrator including managing hosting, wireframe implementation and drafting technical documents
• Provided network analysis and diagnostic solutions to network problems and provided support, recommendations and insight on asset purchase, procurements and management
• Implemented remote desktop support and management system for clients, setup business backup systems and monitor clients network, servers system for performance and security fixes.
• Support and managed Active Directory 2008 including permissions and policies, user accounts information including rights/permissions, password reset, group management, security and systems through Windows Active.

Schaumburg, Illinois, US

• Provided direct technical support to top executives including CEO, CTO, CIO, VP’s and directors with all IT operations.
• Managed, planning through completion, a migration of 150 computers workstation, 10 printers and 330 users form one domain to another- implementation project and delivered on time. Procured company hardware, software.
• Created and managed VMware servers infrastructure, help setup and manage disaster recover system.
• Support top executive user and staff 24/7 from Desktop issues, handheld device (Phones and tablets), servers, active directory, DNS, DHCP and exchange issues etc. Performed administration and technical duties same as.

• Managed the procurement, installation, configuration and maintenance of Corporate Information technology including Windows desktop and server environment, personal computers, email, local and wide area networks, and.
• Manage and support windows servers, file servers; network switches (Cisco), network cabling and other related equipment devices, systems, wireless networks, Active Directory, DHCP servers, Blackberry Server.
• Provided direct support to top executives including CEO, CTO, CIO, and VP’s and directors with all operations.
• Managed Installation and maintenance of all desktop systems developed desktop support plans.
• Purchase and manage recommended hardware and software for systems deployment.
• Create and maintain internal/external technical process, documentation support, and advise staff when resolving technical problems.

• Managed and supervised team of three (3) Desktop support specialists with all daily desktop support, operation system, handheld device (Phones and tablets).
• Supported over 150 employees with all operations support issues and maintained a strict confidentiality of individual and company internal and personnel affairs.
• Managed, Install and maintain of all desktop systems (computer, telephony, mobile, software).
• Did system backups and disaster recovery using VERITAS Backup Exec to ensure reliable corporate recovery.
• Purchased and managed recommended hardware and software for systems deployment, configuration, monitoring and support of all desktop support systems.
• Supported GCI team for implementing new software/solutions, PCs, peripherals, smart phones,

Boston, MA, US

• Troubleshoot and develop technical solution related to software and setup errors for field engineers, technicians, and customers. Troubleshoot network performance issues, provided technical support and guidance remote.
• Did Company wild deployment of Windows XP on more than 100 PC, provided installation, maintenance, and general support of systems. Provided support to end users to address issues, identifies, researches, and resolves.
• Maintained, analyzed, and repaired computer systems, hardware and computer peripherals. Sets up, configure, and support internal and/or external networks. Develop and maintain systems applications, security and network.
• Supported and maintained user accounts information including rights/permissions, password reset, group management, security and systems through Windows 2003 Active Directory.

Boston, MA, US

• Utilize organizational tools and assets to monitor enterprise systems and business critical applications for proper operation and performance.
• Ran scripts for required client’s databases to produce and enhance the production process.
• Support User accounts, permissions and troubling shooting issues. Ensured that backups, batch processing as well as printing, quality control and media distribution. Facilitate data restores necessary to restore normal.
• Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
• Identify, document and monitor exception conditions; to include initiative of resolution activities and necessary escalation protocols.
• Maintain logs and shift-specific checklists and documentation in support of Data Center Infrastructure and Operations.

Bs, Management Information Systems And Business Administration

Bachelor'S Degree, Management Information Systems And Business Administration