 Applying the Information Security policies and procedures within the network, according to the information security policy developed by the Security Committee. Monitoring Information Security Program compliance and effectiveness Liaising with all teams to ensure that the security needs of all parties are met  Information Security Awareness training program Part of the Information security Incident team Carry out security reviews on applications' access controls, and… Show more  Applying the Information Security policies and procedures within the network, according to the information security policy developed by the Security Committee. Monitoring Information Security Program compliance and effectiveness Liaising with all teams to ensure that the security needs of all parties are met  Information Security Awareness training program Part of the Information security Incident team Carry out security reviews on applications' access controls, and data management Keep track of latest information security solutions Setting standards for physical security systems (CCTV, access control, Intrusion alarm) Responsible of the Symantec products, like Data Loss Prevention ( DLP ) & Anti-Virus Developing and applying the Business Continuity Plan ( BCP ) on all aramex stations around the world Show less

 Working and contacting customers in EMEA zone from different nationalities, handling their networks issue and keeping them updated with ticket processing and on top of satisfaction level. Configuring and troubleshooting Cisco Unified Wireless Networks containing WLC, WiSM, WCS, Cisco Aironet Access Points and Cisco Bridges. Provide technical responses to Cisco product questions reported direct from customers via email and telephone. Manage customer expectations of response time… Show more  Working and contacting customers in EMEA zone from different nationalities, handling their networks issue and keeping them updated with ticket processing and on top of satisfaction level. Configuring and troubleshooting Cisco Unified Wireless Networks containing WLC, WiSM, WCS, Cisco Aironet Access Points and Cisco Bridges. Provide technical responses to Cisco product questions reported direct from customers via email and telephone. Manage customer expectations of response time and issue resolution. Troubleshoot and reproduce problems and define workarounds. Deliver software patches and upgrades to resolve issues. Provide product feedback to reduce the number of issues experienced by the customer. Customer service experience, including a sense of urgency and the ability to do what it takes to solve customer issues. Show less